Quality supervisor

vor 1 Woche


Wien, Österreich ARCOTEL Kaiserwasser Wien Vollzeit

Als eines der größten privaten österreichischen Unternehmen im Tourismusbereich positionieren wir uns klar in der Business- und Stadthotellerie. Als Familienbetrieb bieten wir Kunden wie Partnern einen internationalen Standard, Top-Qualität und eine solide wirtschaftliche Basis. Verantwortlich für einen reibungslosen Ablauf in der Reservierungsabteilung Betreuung, Einarbeitung und fachliche Weiterentwicklung unserer Cluster Reservation Agents Gewährleistung der absoluten Zufriedenheit unserer Gäste und strikte Einhaltung der exzellenten ARCOTEL Standards in mehreren Hotels Rasche Bearbeitung von Anfragen, Angeboten und Bestätigungen der Einzel- und Gruppenreservierungen für verschiedene Hotels - und das binnen 24 Stunden Betreuung von Neu- und Stammkunden in verschiedenen Hotels, um eine herausragende Kundenzufriedenheit zu erreichen Lebendige Beratung, Informationweitergabe, flexibles Reagieren auf die Wünsche unserer Kunden Professionelles, kundenorientiertes Beschwerde- und Reklamationsmanagement Regelmäßiger Austausch mit dem Revenue Manager, Sales und Convention Sales sowie den Front Office Managern Einhaltung der DSGVO Profil
Idealerweise eine abgeschlossene Berufsausbildung als Hotelfachmann/-frau. Ausgezeichnete Deutsch- und Englischkenntnisse in Wort und Schrift. Anwenderkenntnisse der gängigen MS-Office-Programme.


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