Risk Operations Agent with German language skills

vor 1 Monat

Berlin, Österreich Hays Vollzeit
  • As a Risk Operations Agent, your primary responsibilities will be to review accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted
  • You may be working on both account maintenance and escalation queues and will be using various applications to assess the legitimacy of the account holder or the transaction
  • You are responsible for reviewing documentation, analyzing data and determining in a timely manner whether the limitation should be removed
  • Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions
  • Review accounts and determine the legitimacy of the account and account holder and associated risk
  • Analyze account history and trends and perform relevant research to effectively identify problems
  • Contacting account holders in an effort to verify activity and mitigate loss
  • Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity
    • As Risk Operations Agent you are organized, efficient and driven, exhibit strong analytical skills, adapt well to change and thrives in a collaborative team environment
    • Fluent German and good English language skills
    • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in German)
    • Strong written (email) communication skills utilizing proper grammar and punctuation (in German)
    • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
      • Interesting and stable job in multinational company
      • Friendly work environment
      • Open and friendly organizational culture
      • Benefit package
      • Professional trainings True financial experts are rare – and in great demand. They also command a high price on the job market. We open doors for financial specialists in fields such as accounting, controlling, corporate banking, interim management, risk management and treasury. By drawing on your interests and experience, we will find the right job for you, because with us, specialists find their ideal working environment – all completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

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