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Customer Success Engineer

vor 2 Monaten

Munich Germany, Österreich Hays Vollzeit
  • Build, train, and lead a high-performing customer success team.
  • Conduct performance evaluations and provide ongoing coaching and mentorship.
  • Develop and optimize onboarding processes to ensure smooth customer integration.
  • Collaborate with sales and product teams to understand customer needs and tailor onboarding experiences accordingly.
  • Oversee the customer support structure, ensuring prompt and effective resolution of issues.
  • Implement strategies to maintain and enhance customer relationships.
  • Align the customer success strategies with company goals and revenue objectives.
  • Analyze customer data to identify trends and insights for business growth.
  • Work closely with other departments (Sales, Marketing, Product Development) to ensure a cohesive customer journey.
  • Advocate for customer needs and feedback across the organization.
    • Proven experience in managing a team in a B2B Customer Success SaaS environment, preferably in the manufacturing, foundry or automotive industry
    • Good interpersonal skills with a problem-solver mentality
    • Strong interest in, and experience in implementing, cloud-based software solutions for manufacturing.
    • Strong verbal and written communication skills, especially process documentation.
    • Strong leadership skills with experience in global team building and management. 
    • Deep understanding of customer success metrics and data-driven decision-making.
    • Ability to work collaboratively across teams and with all levels of management
    • Self-driven and motivated mindset, leading others by example. 
    • Good written and verbal English skills.
    • Willingness to travel occasionally.
      • A dynamic, innovative, and international environment.
      • A dedicated and passionate team of colleagues.
      • Good collaboration and communication across departments.
      • Opportunities for growth and learning. IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet We look forward to hearing from you.

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  • Customer Success Engineer

    vor 4 Wochen

    Munich, Germany, Österreich Hays Vollzeit

    Build, train, and lead a high-performing customer success team.Conduct performance evaluations and provide ongoing coaching and mentorship.Develop and optimize onboarding processes to ensure smooth customer integration.Collaborate with sales and product teams to understand customer needs and tailor onboarding experiences accordingly.Oversee the customer...