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Guest Relations Manager

vor 2 Monaten

Melbourne, Österreich Marriott International Vollzeit
Job Number 24148711
Job Category Rooms & Guest Services Operations
Location Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

As Marriott International'sflagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Relations Manager, opportunity awaits.

Position Summary:

  • Supervise the Guest Services team and supporting your team with general operational tasks


  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
  • Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail


  • Assign rooms according to guest requests and preferences whenever possible


  • Handle general hotel enquiries, engage and inspire with guests through each guest experience
  • Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties


  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail


  • Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings


  • Oversee service standards whilst identifying and implementing improvement initiatives, setting the pace in the industry


  • Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.


  • Be a dynamic and thoughtful leader by empowering and supporting your team


About You:

  • Experience with OPERA property management system or similar


  • Relevant experience in a similar supervisory or managerial role


  • Working rights in Australia


  • Enthusiastic to escalate your career


  • Self-motivated, driven and energized in a fast-paced environment


  • Armed with smart solutions and a can-do attitude


Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends


  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month


  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group


  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program


  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend


  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness


Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90 years. Apply now

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.