Customer Support Engineer

vor 2 Monaten

Perth, Österreich Philips Vollzeit
Job TitleCustomer Support Engineer - Ultrasound

Job DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom.

Your challenge:

An exciting opportunity has arisen for a customer-focused engineer join our team in WA team, specializing within our Ultrasound portfolio. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies. Experience working with Ultrasound will be highly desirable. 

In this role you will be mainly supporting Perth City and other locations in Western Australia as required by the business.

Furthermore, responsibilities also include:

  • Working collaboratively with the wider organisation to provide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.

  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process. 

  • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment.

  • Determining the most cost-effective repair/solution to minimize customer downtime.

  • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

  • The role will normally be located in Perth, WA.  However, Philips may require you to work at alternatives locations across WA as required.

  • Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

To be successful in this role, you will ideally have:

  • A degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.  

  • Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry

  • Experience in Ultrasound preferred but not required

  • Energetic, enthusiastic, and has strong customer service management skills

  • Strong mechanical and computer-based skills, and the ability to work in a fast-paced environment. 

  • You will also need to hold a full AU driverâs license.

Our Offer:

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

  • A competitive salary

  • Tool of trade car allowance

  • Learning and Development opportunities through our Philips University

  • The Philips Employee Shop allows employees to buy Philips products at discounted prices.

  • Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. Itâs a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

Weâre living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, MÄori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

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