Technical Writer

vor 1 Monat

Remote, Österreich CYOS Solutions Vollzeit

Application closing date: Monday, 19 August 2024 • 11:59pm, Canberra time (in Canberra)

Estimated start date: Tuesday, 01 October 2024

Location of work: ACT

Working arrangements: Must be located in Canberra and work from Services Australia's Canberra office for a minimum of 3 days per week

Length of contract: 12 Months

Contract extensions: 2 x 12 months

Security clearance: Must have Negative Vetting Level 1

Rates: $100 - $135 per hour (inc. super)

Services Australia is seeking a Technical writer professional to articulate and document requirements specification and elicit high level requirements to capture business needs. An understanding of Digital ICT professional information technology, which includes knowledge specific to Midrange LINUX and UNIX Operating Systems such as Red Hat Enterprise Linux (RHEL), Oracle Solaris, IBM AIX and platforms such as IBM Power PC, Oracle SPARC, vmWare, Openstack/Openshift.

Responsible for producing high-quality documentation that is appropriate for Enterprise Designers, Architects, Subject Matter Experts, System Engineers, Testers, Cyber Analysts and Change Management Stakeholders.

Key duties may include, but are not limited to:

  • Creating and maintaining technical documentation that supports Midrange UNIXs projects and operations.

  • Working with subject matter experts to develop work instructions, fact sheets, Standard Operating Procedures, user guides, and quick reference guides.

  • Maintain version controls to ensure consistency, compliance, and accuracy of technical documentation and knowledge articles.

  • Experience in gathering information for and authoring technical and business process documentation relating to Midrange UNIX Standard Operating Environments and Platforms.

  • Selects, adopts, and adapts appropriate process definition and management methods, tools and techniques to deliver technical and business process documentation and specifications.

  • Create and maintain solution documents.

  • Collaborate with stakeholders to define tasks, resolve issues, solve problems and ensure effective and timely implementation of projects.

  • Peer and quality reviews of documents.

  • Review research, process models and documentation of other staff, providing guidance and feedback resolve or escalate issues as required and suggest alternative approaches and solutions.

  • Obtains input from, and agreement to technical and business process requirements from a diverse range of stakeholders.

  • Resolve or escalate issues as required and suggest alternative approaches and solutions.

Primary Knowledge/Skills/Systems/Tools required for role include:

  • BM Power PC,Oracle SPARC,Red Hat Enterprise Linux, IBM AIX, Red Hat OpenStack/OpenShift, Ansible Automation Platform & Ansible Tower, High Availability Operating System Clustering technologies.

Essential Criteria

  • Demonstrated proficiency with Microsoft office products including Word, Excel, Powerpoint, and Visio.

  • Experience with creating detailed technical documentation, e.g. as-built documents, Disaster Recovery procedures, Technical Recovery Procedures

  • High Availability/Availability Management documentation, Operational handover documents, Support guides and Major Incident Report, Post Incident Review.

  • Experience in working collaboratively with networking, gateway, compute, storage, security engineers and architects to coordinate deployment and management of components.

  • Experience in working with vendors and internal resources to ensure delivery of solutions meets requirements.

Desirable Criteria

  • Demonstrated experience in the design and development of ICT Technical documentation including system design documentation, network diagrams and technical procedures.

  • An understanding of ICT Infrastructure, in particular Midrange UNIX & LINUX infrastructure.

  • Well-developed writing skills, with demonstrated ability to write in a clear and concise manner, and to convey information effectively to staff of different levels and with different information requirements.

  • Well-developed interpersonal skills including interviewing, listening, collaboration, problem solving and negotiation skills.

  • Demonstrated design skills including the ability to produce well formatted documents and clear illustrations / diagrams.

  • Experience with production of web-based documentation, preferably with Microsoft SharePoint.