Credit Controller
vor 2 Wochen
Bureau Veritas is a global leader in Testing, Inspection and Certification Services. Founded in 1828, the group has more than 84,000 employees serving over 400,000 clients and located in 140 countries.
About the role:
Reporting to the AR Manager, works in partnership with key stakeholders within the business in order to both collect outstanding monies and deliver exceptional customer support. Managing a sizable client ledger, external and internal clients.
Responsible for the collection of outstanding monies, while balancing the important client relationship.
Finally, your position within the business will provide you with the ability to identify opportunities to continually improve our work processes as well as drive these changes internally.
Key Responsibilities
Manage a sizable client ledger, forming strong relationships with some of our key internal stakeholders including Sales & Customer Service to deliver outstanding customer support. Manage debtors accounts within agreed KPIs (Key Peformance Indicators) and DSO (Days Sales Outstanding) targets
Address and resolve finance queries lodged pertaining to accounts
Maintain open communication channels and keep detailed records of all our customer interactions documented within our collection tool (Getpaid)
Work autonomously and as a team with other departments to tackle agreed problems and provide exceptional service
Managing internal and external customers with diplomacy and professionalism to achieve high customer satisfaction and build relationships
Preparing weekly Aged Debtor reports from the collection tool (Getpaid)
Processing credit applications and creating customer accounts in the accounting system
Management of shared email inbox
Essential Skills, Experience and Competencies
Previous experience in Credit Management or Finance highly regarded, minimum five years
Keeps the customer at the forefront, knows how to deliver amazing service and build strong relationships
Can form strong relationships with our key internal stakeholders including Sales & Customer Service
Track record of creating innovative solutions and process improvements, passion for change and driving efficiency
Strong problem resolution skills while remaining cool, calm and collected under pressure
Has exceptional written and verbal communication skills
Enjoys collaborating to get things done
Has awesome judgement, an ability to work within the grey area and deal with ambiguity
An ability to meet deadlines and thrives in a fast-paced environment
Awesome time management, prioritisation, and follow-up skills
High levels of initiative and lateral thinking
Strong interpersonal skills to build working relationships within a dynamic team environment
Desirable Skills, Experience and Competencies
JDE Edwards
Getpaid (collections tool)
Intermediate excel skills
Proficient computer and Microsoft Office skills
