Workplace Experience Coordinator

At Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 20K clients globally. Building a category takes grit, determination, and a disdain for conventionâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think thatâs work worth doing.

Workplace Experience Coordinator

Why We Have This Role

Qualtrics is expanding its presence in the Asia Pacific region and looking to add more great talent to the team. The Sydney Workplace Experience Coordinator plays an instrumental role in bringing the office to life and maintaining operational excellence.

How You'll Find Success

• Excellent communication and interpersonal skills; ability to effectively manage feedback.
• Develop strong and respectful working relationships with teammates, peers, and stakeholders.
• Take ownership and work independently on tasks and projects with little instruction.
• Effectively convey ideas, solutions, and problems with manager, peers, and customers.
• Embody a One Team mentality; enthusiastic to work with and learn from others. 
• Having an entrepreneurial spirit: ability to accept challenges, take initiative and drive tasks to completion

How You'll Grow

Being part of a Global organization and team will allow the opportunity to work with and learn from cross functional colleagues around the world. Qualtrics' commitment to professional growth and development for their employees can be found through a range of continuing education programs including online platforms, virtual and in-person workshops. 

Things You'll Do

• Champion our culture, vision, and values by creating programs tailored to the Sydney office in partnership with local business leaders and people managers, as well as contribute your voice to our global strategy for these programs
• Complete responsibility and oversight of day-to-day operations of the site, ranging from janitorial to life-safety, space planning, food and beverage, events, and all programs and services in-between while partnering with the People, Facilities, Design, IT, Health & Safety, Security, and Finance functions to operate and maintain a best in class office environment.
• Responsible for the oversight of all on-site vendor services, including quarterly business reviews, and monitoring and driving vendors to meet Qualtrics service level agreements (SLA) and key performance indicator (KPI) requirements.
• Innovate and deliver programs and services to support our growing distributed workforce in the region, as well as onsite facilities
• Oversee the operational  budgets for multiple cost centers;  partner with Finance on all items ranging from capex/opex, accruals, forecasts, etc.
• Manage the coordination and implementation of capital projects working closely with the Global Workplace Portfolio Management team.
• Take the lead to address local safety, security, and facilities-related concerns and communicate status and updates effectively.
• Work closely with the Global Operations Workplace team to drive visions, methods, and targets.

What We're Looking For on Your Resume

• 2+ years ofâ¯workplace programs and/or site managementâ¯experienceâ¯for a large company.
• Background in Workplace Services and/or Facility Management with focus on exceptional customer service and promoting a positive employee experience for employees, candidates, clients, and vendors alike.
• Ability to be on-site during normal business hours,  and an understanding the nature of this work might necessitate some after-hours engagement or emergency response.
• Experience working with cross-functional teams, ability to manage and lead teams.
• A proven ability to be a self-starter capable of driving results without significant supervision.
• Exceptional organizational skills, ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
• Ability to manage an operating budget; analytical skills, financial management and reporting.
• Proficient with Google and Microsoft product suites, and other productivity software tools.
• Experience in office relocation is a plus.

What You Should Know About This Team

• Passionate: We're obsessed with creating amazing workplaces and believe they have a profound impact on employee experience and success.
• Collaborative: We work cross-functionally, breaking down silos and building solutions together.
• Innovative: We're always looking for new ways to improve the workplace, embracing technology and data-driven decision-making.
• Global: We're a diverse team with offices around the world, offering you exposure to different cultures and perspectives.

• Qualtrics Experience Program -  AUD 2,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our city views to an open and collaborative workspace.
• We believe in sharing Qualtrics success which is part of the compensation for all employees

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

âââââââApplicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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