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Food and Beverage Coordinator
vor 1 Monat
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as an Food and Beverage Coordinator, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 5+ years' experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3-years' experience in the food and beverage, culinary, or related professional area.
- Beneficial to have prior five-star hotel mixed with standalone restaurant experience.
- Previous experience in a reservation/events/administration management & sales capacities will be viewed favorably.
- Must have a Victorian RSA certificate & full Australian working right
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
- Creates and nurtures a property environment that emphasizes motivation, empowerment, lateral teamwork, continuous improvement, and a passion for providing exceptional service.
- Responds quickly and proactively to guest concerns.
- Identify and takes action to maximize revenue opportunities though strong management of guest and table inventory.
- Demonstrates self-confidence, energy, and enthusiasm.
- Assists and supports the premium dining outlets in venue during operational hours & behind the scenes where required.
- Motivates and empowers ladies & gentlemen to solve guest and employee related concerns.
- Attract, select, and retain the best ladies & gentlemen apart of our hosting & reservation teams.
- Inspire exceptional talent through development and growing the skills of fellow ladies & gentlemen.
- Leads a growing team of hosts & guest service agents
Ensuring Exceptional Customer Service
- Create unique, memorable, and personal experiences that stay with guests for life.
- Responds quickly and proactively to guest's concerns.
- Department brand standard champion who conducts consistent audits of all F&B venues and generates supporting reports which are shared with the leadership team for on-going training and development.
- Sets service expectations for all guests internally and externally through strong guest service mapping throughout the property.
- Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate venue manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Attends outlet line-ups to share VIP and guest relation information highlighting any specialty requests, dietaries, or repeat return guests.
- Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
- Attends Food & Beverage & Marketing meetings when needed in support of delivering the hotel marketing plan & planning for special events & promotions.
- Apart of the leadership team which strategically develops, plans, and brings to life key signature activations.
- Works diligently with the Director of Food & Beverage to support the hotel sales team in driving revenue growth opportunities throughout Food & Beverage.
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.