Fan Development

Do you want to be part of building something greater and part of a GIANT family?

If so, GIANTS Netball is the place for you. We are looking for an energetic and passionate individual with the can-do mentality to help grow our fan base and membership through engaging with the netball community at large. The Fan Development & Membership Coordinator will be responsible for managing GIANTS Netball activations at grassroots netball courts as well as at Ken Rosewall Arena for Suncorp Super Netball matches, managing player appearances coupled with growing our members and ensuring they have a memorable experience.

PURPOSE OF THE POSITION

The purpose of this position is to assist in growing the number of GIANTS Netball Members, ticket sales to game days and fan base through engaging with the netball and broader community. The role will be responsible for supporting Membership retention and acquisition strategies, game day ticket sales strategies; whilst taking ownership of the Community Engagement plan.

Reporting to: Consumer Business Manager

NETBALL NSW OVERVIEW 

Netball NSW is a not-for-profit organisation, governed by a Board of Directors and managed by professional staff. Netball NSW is the peak state sporting organisation responsible for the governance, development, promotion and administration of netball throughout New South Wales and is a member organisation of Netball Australia. 

Netball NSW provides the framework for approximately 115,000 registered members and over 150,000 total participants to enjoy netball at all levels throughout New South Wales. Our sport continues to grow both on and off the court and much of this success can be attributed to the wide range of programs, facilities and services Netball NSW offers to its members and participants - from the grassroots level through to the elite, professional level.

Netball NSW has a proud history of elite netball teams and athletes’ performances in national and international competition. Over 300 athletes have proudly represented NSW in elite competition since the inception of the national netball league in 1997 and then the ANZ Championship.  2017 saw the introduction of the Suncorp Super Netball, the top Australian domestic competition which includes two NSW elite teams, the NSW Swifts and GIANTS Netball.

GIANTS Netball Overview

Suncorp Super Netball began a new chapter in Australian Netball history in 2017, and with it the introduction of GIANTS Netball.

Owned and operated by Netball NSW, in a strategic alliance with GWS GIANTS AFL, GIANTS Netball was formed on the basis of providing more opportunities for the 115,000 registered Members in NSW, including: to represent their State and club at Netball’s highest domestic level; and provide opportunities for fans and members to watch the world’s best netballers live in action.

GIANTS Netball remains committed to being strong role models for young netballers around NSW, Australia and the world, and for representing its team to the best of their ability. The club strives to be a competitive force in every year of the league and be a top 4 team each and every season and compete for the SSN title.

KEY RESPONSIBILITIES

Fan Engagement & Development 

• Delivery of the GIANTS community & fan engagement strategy with a focus on growing the fan base and the ultimate aim of commercializing those relationships.
• Assist in the development of fan engagement activities, in conjunction with the Consumer Business Manager, Senior Events Manager and Commercial and Marketing team for GIANTS Netball.
• Manage GIANTS Netball Association and External Event activations, including staffing, player appearances and logistics to ensure successful engagement with the focus on data acquisition and positive experiences for Staff, Player and consumer.
• Liaise with the GIANTS Netball Media team to ensure there is consideration for all GIANTS Netball activations and external events to be pre promoted via digital platforms and supply content.
• Develop strategies to utilize players past and present to enhance Game Day experience.
• Explore opportunities for further collaboration with GWS and maintain relationship with fan engagement team.
• Work with the GWS media team to ensure the GIANTS Netball website and social channels are vibrant and relevant, ensuring game day information is up to date and content includes Membership & Fan Engagement.

Membership & Ticketing 

• Support the Consumer Business Manager in executing a retention and acquisition sales strategy for GIANTS Netball Membership - in collaboration with the Membership & Ticketing Coordinator.
• Assist with outbound direct communications to increase Membership and ticket sales, for both public and Member audience.
• Ensure all acquired data is formatted, tagged and uploaded correctly to the GIANTS Netball CRM. Supply monthly dashboard of tags and database numbers.
• Support the Membership & Ticketing Coordinator in the process of Membership applications and enquiries as required.
• Manage, promote and process group ticketing packages for all GIANTS Netball home games and be the first point of contact for groups enquiries and game day execution.
• Assist with Membership and ticketing activities on game days, focusing mainly on game day activations and group ticketing.
• Supervise, train and develop intern and casual staff in collaboration with the Membership & Ticketing Coordinator - in the interest of team succession planning.

Events 

• Assist in the planning and execution of key events for GIANTS Netball Members, supporters and coterie groups such as exclusive functions, clinics and pre/post match Member functions.
• Assist with planning and execution of gameday activations and fan experience.

Relationship Management 

• Manage GIANTS Netball Community, Consumer and Corporate appearances and keep track of allocated hours.
• Build relationship with GWS Giants AFL and work collaboratively to enhance GIANTS Netball brand and data acquisition.
• Strong liaison with Netball NSW Associations to develop and enhance new and existing community engagement.
• Work closely with the GIANTS Netball / AFL Communications Manager to maximize data acquisition through online sources.
• Maintain regular communication with Commercial to Implement strategies to utilize existing third parties such as sponsors to enhance existing database and promote ticket offers.

General 

• Prepare other written reports as required.
• Develop and maintain strong relationships with key personnel throughout the State.
• Abide by, promote and actively enforce Netball NSW policies.
• Actively participate and be part of the Netball NSW Team, where applicable.
• Any other duties as requested by the Chief Executive Officer, Executive General Manager - GIANTS Netball

SELECTION CRITERIA

Candidates for the position will require a range of personal and professional skills including:

Qualifications and Experience 

• Minimum 1-2 years experience is desirable in a similar administrative role supporting the delivery of consumer facing events and/or customer service, ideally in a sporting environment.
• Relevant tertiary qualifications e.g. events/sports management/business administration (desirable).
• Experience in the sport/not-for-profit industry (desirable).
• Current driver’s license and own vehicle.

Knowledge and skills

• An understanding of the sporting culture and not for profit organisations desirable.
• A creative flair to work with the Consumer Business Manager on ideas to engage with members, sell tickets and acquire new fans. 
• A team first and proactive attitude who values collaboration and relationships both internally and externally.
• Experience in managing ticketing and memberships systems for both major ticketing providers Ticketek and Ticketmaster is desirable.
• A high level of computer expertise covering word processing, presentation software, database skills and Microsoft Office.
• Excellent phone manner and written skills.
• Strong analytical and business negotiation skills.
• Clear, professional and excellent oral and written communication skills.
• Competence with the Microsoft Office suite of products
• Demonstrated creative ability.
• Ability to adhere to strict deadlines.
• Demonstrated experience in administration management.
• High level interpersonal and cross-cultural communication skills.
• Ability to set priorities, plan work programs, meets deadlines and manages time effectively.
• Experience in working independently and as an integral part of a team.

Personal attributes

• Interpersonal / relationship skills
• Problem solving
• Customer focus
• Work Health and Safety
• Professional and proactive attitude.
• Passionate and prepared to go above and beyond.
• Commitment to Netball NSW Values.
• Prepared to travel, as required, and acknowledge that flexible work hours may be required on various occasions.

Working With Children Check (WWCC) 

In accordance with Child Protection legislation candidates will be required to provide a paid Working With Children Check (WWCC) clearance number for verification by Netball NSW prior to employment at their own cost.

EQUAL EMPLOYMENT OPPORTUNITY

Netball NSW is committed to providing equal employment opportunities. We encourage applications from people from diverse backgrounds including but not limited to, Aboriginal and Torres Strait Islander people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; the LGBTQIA+ community; and other under-represented groups.

CHILD SAFE ORGANISATION

Please note: Netball NSW is committed to protecting Children from harm. We require all applicants that will work with children to undergo an extensive screening process prior to appointment. All candidates must have a valid Working with Children Check.

WHY WORK FOR US?

NNSW strives to offer a range of benefits to support a healthy work environment and a sustainable work-life balance, no matter your role and stage in life.

• Additional leave day for your Birthday;
• Free parking for those that have to drive to work or 800m walk to Sydney Olympic Park Train Station;
• NNSW funded membership with the Connected Membership exclusively for Sydney Olympic Park employees, residents and students providing everyday discounts and exclusive offers including free admission offers and discounted tickets for events at Sydney Olympic Park.
• Free and discounted tickets to NSW Swifts and GIANTS Netball home games;
• Pawsivity - bring your four-legged friend to work so you can enjoy their happy presence while you work;
• Wellness programs including: our Employment Assistance Program (EAP); NNSW lunchtime league social sports teams in volleyball, netball, soccer and touch footy.