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Digital Channels Lead
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About the role
Join us as the Digital Channels Lead, a transformative and pivotal role within our organization. In this position, you will be responsible for defining, planning, and executing the mid- to long-term product vision and strategy for our digital channels. Reporting directly to the Head of Everyday Banking & Digital, you will lead a dynamic, cross-functional agile team of 7 talented professionals.
As the Digital Channels Lead, you will have the opportunity to shape the future of our digital services, implementing best practices and fostering a culture of continuous improvement. Your work will play an integral role in positioning our bank as a leader in digital innovation, ultimately enhancing member satisfaction and loyalty.
Responsibilities:
- Represent the voice of the member and translate strategic decisions into actionable plans and objectives for your team.
- Define and develop the digital product vision, objectives, and roadmap based on member needs and industry trends.
- Lead the operations of a cross-functional agile delivery team, mentoring and supporting team members in their growth and performance.
- Conduct market analysis to identify growth opportunities and emerging technologies.
- Collaborate with senior stakeholders during the product vision and concept development stages.
- Analyse performance data to inform decision-making and ensure alignment with business strategy.
- Act as an ambassador for the Digital and Innovation department, managing communications and queries related to products.
You are an industry expert and a strategic thinker with a deep understanding of digital banking and customer experience. You possess strong leadership skills and have a proven track record of managing successful teams and projects. Your ability to engage and influence stakeholders at all levels will be key to your success in this role.
Skills and Experience:
- Bachelor’s degree or equivalent practical experience.
- Minimum of 10 years’ experience in digital, agile methodologies, and scrum management, preferably in financial services.
- 5 years’ experience in people leadership, with a focus on cross-functional collaboration.
- Strong financial and commercial acumen, with a proven record of optimizing efficiencies and delivering on commercial outcomes.
- Excellent analytical skills with the ability to interpret data for informed decision-making.
- Demonstrated ability to build effective teamwork across organizational boundaries.
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community. We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank. Our employees embrace our organisation’s values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service. We work under a hybrid-working model to provide flexibility in the workplace.
How to apply
Please click the APPLY button and follow the prompts. For a confidential conversation, please contact Lyndsay Flett, lflett@tmbl.com.au
Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process.
By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.#J-18808-Ljbffr
