Booking Coordinor

Historic Australia is a small tourism business based in Brisbane, dedicated to sharing Australia's history and heritage through storytelling. With 25+ years of experience, we manage a variety of historical sites and experiences, including history, ghost and crime tours, and heritage sites including Boggo Road Gaol (Jail), Toowong Cemetery, South Brisbane Cemetery, Ipswich General Cemetery, Goodna Cemetery and the Venus Gold Battery in Charters Towers.

We are seeking an experienced Booking Coordinator / Operations Manager to join our small team and oversee the smooth day-to-day operations of our office while handling admin, sales, and customer service. This combined role will allow you to play a pivotal part in both the administrative and customer-facing aspects of the business, contributing to both the day-to-day office management and the marketing of our tours and experiences.

The role would be based at the Historic Australia office on Brisbane's southside.

Duties & Responsibilities:

• Customer Service, Bookings & Enquiries: Secure and process bookings, enquiries, rescheduling, refunds, and provide customer service across phone, email, social media, and other communication channels.
• Lead Conversion & Sales: Convert enquiries and leads into bookings for various tours and experiences.
• Managing Calendars & Scheduling: Organise meetings, tours, and appointments for staff and clients.
• Tour Management & Coordination: Coordinate staff, transport, site access, and tour promotion, including public and private tours, creating custom and corporate tours. Organise site access, transport hire, liaison with government and tourism officials and handle staff administration.
• Promotions & Marketing: Promote books, podcasts, and content related to Historic Australia, Ghost Tours Australia, Crime Tours Australia, and Jack Sim's Publications. Schedule Meta posts, manage paid advertising campaigns, generate promotional and discount campaigns for customers.
• Staff Coordination & HR: Manage rosters, payroll preparation, staff availability, incident reports, and assist with after-hours issues (on call over weekends fortnightly). Organise corporate uniforms, equipment, and tour kits.
• Expense Tracking & Financial Reporting: Enter business income and expenditures into MYOB, monitor office expenses, assist with invoice processing, and run weekly financial reports.
• Software Proficiency: Utilise Fareharbor, MYOB, G Suite, Microsoft Suite, WordPress, and others.
• Manage Social Media & Marketing: Schedule Meta posts & manage paid advertising campaigns. Manage online reviews, respond to social media posts, and collaborate with external companies for event promotions.
• Local Networking: Build and maintain relationships with other local tour and accommodation operators to enhance business opportunities.
• Affiliate Relationships: Build relationships with Australia-wide wholesale travel agencies, tour designers, and liaise with third-party affiliates such as Groupon, RedBalloon & Viator.
• Travel & Site Coordination: Organise site access or transport hire, staff administration.

Required Skills:

• Strong Organisational Skills / Problem-Solving Abilities: Capable of handling conflicting priorities and providing timely solutions. Ability to prioritize tasks, manage multiple projects, and meet deadlines. Ability to work unsupervised and at times under pressure.
• Sales & Customer Service Experience: Proven ability to convert leads, meet KPIs, and deliver excellent service.
• Staff Management & Coordination: Demonstrated experience in staff rostering, payroll preparation, and resolving basic workplace issues. Ability to talk with staff from diverse social and cultural backgrounds.
• Computer Proficiency: Expertise in MYOB, Microsoft Suite, booking systems, and other relevant tools including WordPress.
• Leadership: Ability to delegate tasks, motivate the team, and resolve conflicts.
• Communication Skills: Excellent verbal and written communication for interaction with clients, vendors, and team members. Professional telephone manners, spelling and grammar, reading and writing comprehension is essential.
• Tourism Industry Experience (preferred): While not essential, experience in the tourism or travel industry is highly desirable.
• Passion for history and heritage: General knowledge of Australian history is preferred.
• Availability to work full-time:
• Positive attitude, great work ethic, and a friendly yet professional approach.
• Professional self-presentation:
• Current Queensland driver's licence (preferred).

Job Type: Full-time Salary (38 hours)

Up to $75,000 + superannuation (based on experience)

3 months probationary period.

Training will commence immediately.

How to Apply:

Interested candidates can apply by sending their resume & cover letter to: