Mixed Migration Centre – Digital Communications Specialist

Mixed Migration Centre – Digital Communications Specialist
The Mixed Migration Centre (MMC) is a leading source for independent and high-quality research, analysis and expertise on mixed migration. MMC aims to increase understanding of mixed migration, to positively impact global and regional migration policies, to inform evidence-based mixed migration responses for people on the move and to stimulate forward thinking in public and policy debates on mixed migration. MMC's overarching focus is on human rights and protection for all people on the move. The three overall objectives of the MMC are:

• To contribute to a better, more nuanced and balanced understanding of mixed migration (knowledge)
• To contribute to evidence-based and better-informed migration policies and debates (policy)
• To contribute to effective evidence-based protection responses for people on the move (programming)

MMC is a global network with regional hubs in Africa, Asia and the Pacific, Europe and Latin America, and a global team based across Copenhagen, Geneva and Brussels.

The MMC is part of, and governed by, DRC. While its institutional link to DRC ensures MMC's work is grounded in operational reality, it acts as an independent source of data, research, analysis and policy development on mixed migration for policy makers, practitioners, journalists, and the broader humanitarian sector. The position of the MMC does not necessarily reflect the position of DRC. For more information on MMC visit our website here: www.mixedmigration.org

Overall purpose of the role:

We are seeking a technically skilled and strategic-minded digital communications specialist to join our Global Communications team to manage the MMC website and contribute to developing and implementing MMC's digital communication strategy. This position offers an excellent opportunity for someone with a good technical basis in website management and analytics who is eager to grow their expertise and strategic capacity in digital marketing and communications.

The ideal candidate will have expertise in managing WordPress websites, optimizing user experience (UX/UI), using SEO principles, and handling analytics tools. They should also have a strong interest in digital marketing, integrating tools to track performance across platforms, with the curiosity to stay updated on emerging trends and best practices.

The MMC communications team is part of the MMC global team and provides support to all MMC regions. The Digital Communications Specialist is based in Nairobi, reports to the Global Communications Coordinator based in Geneva. The Digital Officer will work closely with the Communications Officer based in Tunis, supporting the publication and dissemination of MMC's content, newsletters, and social media activities.

Responsibilities :
The Digital Communications Specialist will

• Manage and maintain MMC's website by updating content and ensuring it remains user-friendly and functional
• Implement technical improvements, including basic HTML/CSS and UX/UI enhancements.
• Monitor website performance and optimize speed, responsiveness, and accessibility.
• Serve as the primary liaison with external web developers, managing updates and timelines.
• Track, analyse and report on website performance, newsletter (MailChimp) performance and social media metrics, using adapted tools (such as Google analytics, Hotjar, A/B newsletter tests, etc).
• Provide data-driven and actionable recommendations based on user behavior, traffic trends, and content performance
• Develop and manage Google Grants to enhance the organization's digital reach.
• Apply SEO techniques to web content, ensuring it aligns with best practices to improve visibility, search engine rankings, and organic traffic.
• Assist in developing and executing digital marketing strategies, including the effective use of MMC's newsletter (via Mailchimp) and social media channels to engage and grow audiences.
• Monitor digital trends and propose actions to keep MMC's platforms relevant and impactful.
• Coordinate with the Communications team to schedule and publish new content on the website.
• Support in the drafting, tailoring, and publishing content for MMC's social media platforms and newsletter.
• Select and optimize visuals for website and social media use.
• When needed provide technical assistance for online events and webinars using platforms such as Zoom or Teams, and/or using MMC social media channels.

Experience and Technical competencies (included year of experience)

• A degree in communication, journalism, public relations, or a related field, with a preference for studies in digital communications, digital marketing, or web development. Candidates with a degree in another field may be considered if they have significant professional experience in digital communications and website management.
• A minimum of three (3) years of relevant work experience in website management, including maintaining and updating content in WordPress.
• Understanding and experience in implementing SEO principles and best practices to improve site visibility and performance.
• Experience optimizing website structure, navigation, and layout for user experience (UX) and conversion (e.g., clear calls-to-action, mobile-friendliness).
• Basic knowledge of HTML/CSS to make small design or functionality adjustments when needed.
• Proficiency in Google Analytics, with experience tracking and analysing website traffic and engagement.
• Familiarity with email marketing tools (e.g., Mailchimp) and integration with websites.
• Strongly desirable: Experience with social media management for organisations.
• Strongly desirable: Experience setting up and integrating tools to track and analyse campaign performance across multiple platforms (e.g., website, social media, email marketing, Google Analytics, UTM tracking).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking skills, with the flexibility to manage various tasks effectively.
• Ability to work effectively in a remote environment.
• Fluency in both oral and written English.
• Excellent attention to detail.
• Desirable: Familiarity with Canva or similar design tools.
• Desirable: Knowledge of or interest in migration, displacement, or humanitarian issues.
• Desirable: prior experience working with NGOs or UN agencies in the development or humanitarian sector.

Behavioural competencies:

• Passion for digital communication: Keen interest in staying ahead of digital trends, exploring innovative tools, and engaging with evolving platforms.
• Organized and detail-oriented: Capable of managing multiple tasks simultaneously while maintaining a high level of accuracy.
• Strategic mindset
• Patient, adaptable, flexible, able to improvise and remain responsive and communicate clearly and effectively under pressure.
• Excellent planning skills
• Commitment to Danish Refugee Council values.

What we offer
Contract: 1 Year Contract with the possibility of extension, subject to funding and performance.

Non-Management Band/ G.

Nationality: National

Availability: 1st April 2025.

Duty station: Nairobi, Kenya

Reporting Line: Global Communications Coordinator (MMC)

Providing equal opportunities We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.

DRC strives to attract, motivate and retain qualified national staff within its programs. As such, we strongly encourage national and diaspora candidates to apply for this position.

Promoting high standards : DRC's capacity to ensure the protection of and assistance to refugees, IDP's and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC's values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Department: Nairobi

Location: Nairobi