Custom Account Project Manager

Be part of something altogether life-changing

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Principal Services Business Development Manager for Cytiva will build technical credibility for the Cytiva Cell Culture business by providing scientific, strategic, and business support of upstream customers for cell line (CLD) and cell culture media development (CCMD) services. This position will work closely with the commercial sales teams, FAS, Product Management, and the Director of Services. This role will encompass business development, strategy, and support of growth initiatives.

This position is part of the global Technical Program and Project Management Team and will be fully remote.  At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

• Assure Cytiva/HyClone customers received world class customer service regarding the logistical aspects of custom made products.
• Support Custom Account Project Managers to facilitate creation of and maintain custom product specifications for main product lines, Media, Processed Liquid and Buffers (PL&B) and Serum.
• Manage custom media and sera projects
  • Schedule teleconferences and on-site meetings
  • Coordinate internal resources to best meet customer’s needs.
• Facilitate custom products specification approvals
  • Create and submit product specifications to customers for approval
  • Follow up on submitted approval packages
  • Deliver customer approvals to the appropriate internal parties for further processing
• Answer customer, sales representative, and account support questions relating to custom product specifications and overall Cytiva Cell Culture manufacturing capabilities.
• Facilitate custom product specification revisions and required customer approvals
• Represent Customer Support Team for customer product failure investigations
• Present Contract Review and Change Notification Standard Operating procedures to customers during on-site facility audits.
• Review incoming customer serum specifications
  • Compare incoming customer serum specifications with Cytiva/HyClone standard specifications
  • Deliver differences to serum product manager
  • Once approval is received log and provide approved specifications to capabilities specialist
• Support and participate in continuous improvement projects and submit routine ideas
• Maintain department standard work files and work with Contract Review Team Leader to assure team compliance
• Other activities as directed by management

Who you are:

• BS degree in business or science or a minimum of 3 years industry experience.
• Fluent in English
• Effective written and verbal communication skills
• Self-starter, energizing, results oriented, and able to multi-task

It would be a plus if you also possess previous experience in:

• Ability to effectively and efficiently interact with all departments
• Excellent verbal and written communications
• Self motivated, able to work with little supervision
• Personal creativity and problem solving skills
• Ability to handle stress related situations
• Ability to handle multiple tasks and deadlines concurrently

The salary for this position is approximately € 60,000 gross per annum (full-time) and may be higher in case of particularly experienced and qualified candidates. We would be happy to discuss further details in a personal interview.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. Explore the flexibility and challenge that working for Cytiva can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.