Aktuelle Jobs im Zusammenhang mit Manager - Customer Contact Centre - austria - at

  • Mitarbeiter Customer Service

    vor 3 Wochen

    not specified, not specified, austria STUDEX of Europe GmbH Vollzeit

    Customer Service (m/f/d) / Vertriebsinnendienst (m/w/d) Feldkirch (Runa), 80-100% STUDEX ist der weltweit größte Hersteller von Ohrlochstechsystemen und Zubehör. Die Mutterfirma befindet sich in Los Angeles, Kalifornien. Rund 1.000 Mitarbeiter arbeiten derzeit weltweit für STUDEX . Die STUDEX of Europe GmbH betreut als europäische Zentrale alle Kunden...

  • Sales Account Manager

    vor 4 Wochen

    deutschland, austria Menschen im Vertrieb Beratungsgesellschaft mbH Vollzeit

    Unser Auftraggeber ist ein global tätiger und im deutschsprachigen Raum führender Premium-Anbieter von modernen Softwarelösungen für die 3D-Planung von bautechnischen Konstruktionen. Mit dem hochgradig vernetzten BIM-Tool lassen sich alle Bauprojekte und Konstruktionen hocheffizient planen, sämtliche Baudokumentation und Fertigungsdaten automatisiert...

  • Sales Account Manager

    vor 3 Wochen

    deutschland, austria Menschen im Vertrieb Beratungsgesellschaft mbH Vollzeit

    Unser Auftraggeber ist ein global tätiger und im deutschsprachigen Raum führender Premium-Anbieter von modernen Softwarelösungen für die 3D-Planung von bautechnischen Konstruktionen. Mit dem hochgradig vernetzten BIM-Tool lassen sich alle Bauprojekte und Konstruktionen hocheffizient planen, sämtliche Baudokumentation und Fertigungsdaten automatisiert...

  • Regional Sales Manager

    Vor 7 Tagen

    not specified, not specified, austria Cornerstone OnDemand Germany GmbH Vollzeit

    Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning...

  • New Ventures Manager

    vor 4 Wochen

    austria Ist Cube Vollzeit

    About PrewaveMake a Real DifferenceAt Prewave, we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient, transparent and sustainable. By doing this we help companies to ensure fair working conditions, eliminate child...

  • Area Manager OTC

    vor 3 Wochen

    steiermark, karnten, austria Talentor Austria GmbH Vollzeit

    Unser Klient ist ein am österreichischen OTC-Markt etabliertes mittelständisches Pharmaunternehmen und Teil eines führenden europäischen Pharmakonzerns. Zur Verstärkung des bestehenden Teams suchen wir ab sofort eine passionierte Salespersönlichkeit mit Freude an der Arbeit und hohem Servicegedanken für das Gebiet Süd (Steiermark, Kärnten sowie...

  • Sales Manager

    vor 3 Wochen

    theresienhohe, karnten, austria gridX GmbH Vollzeit

    How you can contribute to gridXBe a Market Pioneer: You take ownership of a new customer segment, including market analysis, value proposition development and sales execution based on gridX's product portfolio; and use your learnings to build a scalable sales process for the specific segments.Full Sales Cycle Ownership: You develop and execute a...

  • Area Manager OTC

    vor 3 Wochen

    niederosterreich, not specified, austria Talentor Austria GmbH Vollzeit

    Unser Klient ist ein mittelständisches österreichisches Pharmaunternehmen, eingebettet in einen führenden europäischen Pharmakonzern, mit einem attraktiven OTC-Portfolio. Zur Verstärkung des bestehenden OTC-Teams wird im Gebiet Nord (Oberösterreich und Teile Niederösterreich) ab sofort eine passionierte Salespersönlichkeit mit hohem Maß an...

  • Area Manager OTC

    vor 3 Wochen

    burgenland, not specified, austria Talentor Austria GmbH Vollzeit

    Unser Klient ist ein am österreichischen OTC-Markt etabliertes mittelständisches Pharmaunternehmen und Teil eines führenden europäischen Pharmakonzerns. Zur Verstärkung des bestehenden Teams suchen wir ab sofort eine passionierte Salespersönlichkeit mit Freude an der Arbeit und hohem Servicegedanken für das Gebiet Süd (Steiermark, Kärnten sowie...

  • Key Account Manager in

    vor 3 Wochen

    not specified, not specified, austria Seher + Partner OG Vollzeit

    Seit über 30 Jahren stellt unser Auftraggeber hochwertigste Lebensmittel her, die europaweit von Skandinavien bis Portugal und Zypern erhältlich sind. Die schmackhaften und innovativen Produkte erfüllen dabei höchste Qualitätsstandards. Das aktuelle Vertriebsteam, bestehend aus Vertriebsleitung und Key Account Managern, stellt sich hinsichtlich der...

  • Sr. Product Manager

    vor 3 Wochen

    not specified, not specified, austria Dynatrace Austria GmbH Vollzeit

    Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace...

  • Area Sales Manager DACH

    Vor 7 Tagen

    not specified, not specified, austria HAPEKO Österreich GmbH Vollzeit

    Die HAPEKO Executive Consultants sind erste Ansprechpartner für Fach- und Führungskräfte in Deutschland. Schwerpunkt der Tätigkeit ist das Schaffen von Verbindungen zwischen Spezialisten und Führungskräften mit einem beruflichen Veränderungswunsch und passenden Unternehmen. Das Hanseatische Personalkontor ( ) ist deutschlandweit mit mehr als 20...

  • International Trade Business Development Manager

    vor 11 Stunden

    Vienna, Austria (hybrid) PROCHEMA GmbH Vollzeit

    Overview:Our company, PROCHEMA GmbH, is a renowned player in the European market for importing and distributing chemical materials to various customer industries. Our goal is to attract professionals who share our passion for strategic engagement and employee development on a global scale.Role Summary:As the Head of Business Line International Trade, you...

  • Leitung Reisebüro Saalfelden

    vor 3 Wochen

    not specified, not specified, austria TUI Austria Holding GmbH Vollzeit

    Trage den TUI smile in die Welt und lass die Träume unserer Kund:innen wahr werden Reisen ist deine Leidenschaft? Du möchtest Kund:innen glücklich machen? Professionelle Beratung ist dein Steckenpferd? Dann bist du bei uns genau richtig In unserem Reisebüro in Saalfelden suchen wir ab sofort eine Büroleitung (m/w/d) in Vollzeit, der:die unseren...

  • IT Architect

    vor 3 Wochen

    not specified, not specified, austria Boston Consulting Group Vollzeit

    Do you want to turn the challenges of digitization into the solutions of the future? Join us in tackling the core IT issues of leading global companies. Deploy customized platforms, architectures, strategies, and organizations to leverage the digital potential of our customers and drive true innovation, with state-of-the-art tools such as cloud computing,...

Manager - Customer Contact Centre

vor 1 Monat

austria at Vollzeit

Add expected salary to your profile for insights

A role you’ll love, with the sweet perks you crave.

At Police Credit Union you don’t just work with us, you learn with us and grow with us.

About the role

We are seeking an experienced and passionate people leader who loves leading a team in a Contact Centre environment to create a customer experience that is second to none.

As a full time Manager Customer Contact, you will be exceptionally motivated, positive, resilient and driven to succeed. You will be an integral leader of the Banking, Insurance and Direct Lending teams in our Contact Centre located in the Adelaide Head Office. You will provide coaching and support to the three Team Leaders reporting into you as well as guidance and direction to their respective teams.

Reporting to the Executive Manager - Member Value & Distribution, this is a rare opportunity at Police Credit Union to influence and retain our positive work culture

You will be responsible for:

  • the achievement of sales and referral targets across the Member Service, Insurance and Direct Lending (Online Personal Lending) teams.
  • coaching, developing and supporting the Member Service, Insurance and Direct Lending Team Leaders and their teams.
  • maintaining high levels of employee engagement, retention and performance within the Contact Centre teams.
  • ensuring front end activity is linked to both corporate and strategic strategy and direction.
  • ensuring compliance and risk mitigation with our policies, procedures, regulatory and legislative requirements.
  • preparing reports for stakeholders and Senior Managers including business cases and sales updates.

You are:

  • Looking for a refreshing change within the banking or insurance industry or for a Contact Centre environment with a difference.
  • Passionate about resonate leadership with experience in sales coaching and training.
  • Driven to provide an exceptional customer experience, supporting your team to do the same.
  • Collaborative and self-aware, with a ‘can-do’ approach.
  • Focused, with an eye for detail and a strong ability to build positive and collaborative relationships with Members and staff.
  • A team player, wanting to be part of an energetic group.
  • Confident, disciplined and hardworking, you strive to meet and exceed service and sales KPIs, all with a smile on your face.

If you have a background in the Australian financial services, health insurance or general insurance sectors – even better FSRA Tier 2 and/or Tier 2 Insurance accreditation is a huge tick, however not a deal breaker, as great on the job training is provided.

About those sweet perks we offer

Now, we know all about you, here’s a taste of the benefits you can Bank On Us for:

  • An attractive salary and incentive program, including generous annual bonuses.
  • Five – yes, five weeks of annual leave for full time staff
  • Purchased leave opportunities.
  • Paid volunteering day (we will pay for you to spend a day giving back to the community you love).
  • Opportunities for hybrid work from home arrangements.
  • Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing).
  • Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning.
  • Access to a social club that holds regular events and prize draws.
  • Internal wellbeing program, including financial education.
  • Free annual flu vaccinations.
  • Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members.
About Police Credit Union

Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 40,000 Members who Bank On Us for our highly competitive and award-winning products and services.

With a Member Satisfaction score of 92.7% and an Employee Engagement Score of 91.14%, we’re not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we’ve played in many of our employees’ careers by imparting newly learned skills and assisting with progression into different roles, including management positions.

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits.

Sweeter together

Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too.

Find out more at policecu.com.au and to read testimonials from our very own staff, please visit policecu.com.au/careers/

Your application will include the following questions:

  • How many years' experience do you have as a Call Centre Role?
  • Which of the following statements best describes your right to work in Australia?
  • How many years of people management experience do you have?
  • How much notice are you required to give your current employer?
  • How many years' experience do you have as a Call Centre Leader?
  • What's your expected annual base salary?
  • How many years' experience do you have in the financial services industry?
#J-18808-Ljbffr