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Nional Delivery Partner Lead
vor 1 Monat
Come transform the future with us
Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it's the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
Job Description:
As our National Delivery Partner Lead, you will play a pivotal role in managing and overseeing the Independent Delivery Contractors Department. This newly created position involves leading a team of two direct reports, while ensuring the successful navigation of compliance, sourcing, onboarding, operations and performance of all IDC-relative activities. You will be responsible for building and maintaining strong partner relationships, driving operational excellence, and fostering an innovative approach to improve service delivery and departmental performance.
Key Responsibilities:
- Lead and support a growing team, offering guidance and support for continued growth and success.
- Ensure adherence to company policies, industry standards and regulatory requirements for all IDC operations.
- Oversee sourcing, onboarding, and training process for Independent Delivery Contractors.
- Monitor, analyse and optimise contractor performance to drive operational excellence.
- Cultivate and maintain strong, trusted relationships with clients and contractors.
- Strategise, develop and implement initiatives to enhance the overall IDC partnership experience, including designing incentive programs and expanding service offerings for all Independent Delivery Contractors.
- Leverage technology to improve operational efficiencies, innovate processes, and promote continuous improvement in all IDC functions in collaboration with key stakeholders.
- Forge strong relationships with key stakeholders in finance, operations and sales to provide up-to-date analysis of IDC group performance with the mindset of continuous improvement.
- Availability to travel as needed to support operations and client relationships.
Required Qualifications and Experience:
- Bachelor's degree in Supply Chain, Operations Management, or a related field (preferred).
- Leadership experience, with a track record of managing teams and driving performance.
- Strong understanding of IDC operations, compliance and industry best practices.
- Tech-savvy, with the ability to leverage technology to streamline processes.
- Excellent communication skills and proven ability to build long-term professional relationships.
- Strong service-oriented mentality with the ability to actively listen and troubleshoot.
- Ability to analyse and improve KPIs.
Why Join Dragonfly Shipping:
- Competitive remuneration package and additional earning potential with achievable KPI driven bonus scheme.
- Enjoy a hybrid working environment.
- Dynamic team-oriented, supportive environment.
- Growth and development opportunities in both Australia and Canada.
- Opportunity to make an impact and be a part of a rapidly growing Company.
