Nional Delivery Partner Lead

vor 2 Wochen

Wien, Wien, Österreich at Vollzeit

Come transform the future with us
Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it's the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

Job Description:
As our National Delivery Partner Lead, you will play a pivotal role in managing and overseeing the Independent Delivery Contractors Department. This newly created position involves leading a team of two direct reports, while ensuring the successful navigation of compliance, sourcing, onboarding, operations and performance of all IDC-relative activities. You will be responsible for building and maintaining strong partner relationships, driving operational excellence, and fostering an innovative approach to improve service delivery and departmental performance.

Key Responsibilities:

  • Lead and support a growing team, offering guidance and support for continued growth and success.
  • Ensure adherence to company policies, industry standards and regulatory requirements for all IDC operations.
  • Oversee sourcing, onboarding, and training process for Independent Delivery Contractors.
  • Monitor, analyse and optimise contractor performance to drive operational excellence.
  • Cultivate and maintain strong, trusted relationships with clients and contractors.
  • Strategise, develop and implement initiatives to enhance the overall IDC partnership experience, including designing incentive programs and expanding service offerings for all Independent Delivery Contractors.
  • Leverage technology to improve operational efficiencies, innovate processes, and promote continuous improvement in all IDC functions in collaboration with key stakeholders.
  • Forge strong relationships with key stakeholders in finance, operations and sales to provide up-to-date analysis of IDC group performance with the mindset of continuous improvement.
  • Availability to travel as needed to support operations and client relationships.

Required Qualifications and Experience:

  • Bachelor's degree in Supply Chain, Operations Management, or a related field (preferred).
  • Leadership experience, with a track record of managing teams and driving performance.
  • Strong understanding of IDC operations, compliance and industry best practices.
  • Tech-savvy, with the ability to leverage technology to streamline processes.
  • Excellent communication skills and proven ability to build long-term professional relationships.
  • Strong service-oriented mentality with the ability to actively listen and troubleshoot.
  • Ability to analyse and improve KPIs.

Why Join Dragonfly Shipping:

  • Competitive remuneration package and additional earning potential with achievable KPI driven bonus scheme.
  • Enjoy a hybrid working environment.
  • Dynamic team-oriented, supportive environment.
  • Growth and development opportunities in both Australia and Canada.
  • Opportunity to make an impact and be a part of a rapidly growing Company.
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