Client Venue Manager

vor 2 Wochen

Au am Leithaberge, Niederösterreich, Österreich Certis Vollzeit

Reporting to the Senior Manager Maritime Services, the Client Event Manager (CVM) will be responsible for client services of the Port Authority of NSW. The CVM maintains existing business in the manner to which they ensure Events service delivery is delivered without delay and or compromise. The CVM will help Certis clients to better understand the full potential of Certis Events services/products and act as liaison between the client and the Certis customer service experience. The CVM is also responsible for collaborating with PANSW Events team, their prospective customers, and the Certis event security teams, to improve Event service delivery programs and enhance customer satisfaction.

The Venue Manager is responsible for ensuring OEMP (Operational Event Management Plan) compliance on event days, in accordance with their contractual arrangements with Certis security and its clients. This also involves facilitating Events Teams and patrons' compliance with the OEMP, as required.

Key Responsibilities
  • Act as the primary contact during events and facilitate liaisons between PANSW, their clients, and the security team on site.
  • Provide regular updates to Certis and PANSW on the progress of event service delivery that directly affects each client.
  • Implement specific control measures contained in this OEMP that fall under the responsibility of their contract.
  • Escalate to the Property Manager any non-compliance with this OEMP.
  • Develop a Contractor's EMP (if required under their contract) in accordance with any site specifications under their individual contracts and the requirements of this OEMP.
  • Ensure that all staff involved in managing the function are aware of environmental responsibilities and obligations and have received environmental training in accordance with this OEMP.
  • Monitor adherence of sub-contractors to this OEMP and recommend required changes to the operator.
  • Consult with the Council, State Agencies, and the community as may be required by the OEMP.
  • Ensure that any Contractors engaged in works at the Event site (for example, temporary structure construction and waste disposal contractors) are appropriately licensed and aware of their environmental responsibilities.
  • Ensure all Security-related issues and matters are escalated to the security team and addressed by the allocated security-licensed team leader.
Qualification

Mandatory

  • Drivers Licence.
  • RSA & First Aid.
  • Police Criminal History Check.
Knowledge
  • Knowledge of Security Industry's legislation and guidelines.
Experience
  • Minimum of 5+ years' experience in the Event space.
  • Excellent organizational and leadership abilities.
Benefits & Culture
  • Friendly and inclusive environment.
  • Growth and development are supported and promoted.
  • A discount program where employees and their family members can save at over 400 retailers Australia wide.
  • A well-being program that provides advice about mental, physical, and financial well-being.
  • An Employee Assistance Program (EAP) that is available to employees and their families.
  • Cultural diversity is valued and supported.
  • Emphasis on learning and development, where a state-of-the-art LMS is available to all employees.
Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

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