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Human Assisted Channels Transformation Lead
vor 3 Monaten
Human Assisted Channels Transformation Lead (w/m/d):
We are looking for a dynamic, result
- and detail-oriented professional, with an ownership mindset and high level of responsibility. Our new colleague will collaborate with a wide variety of stakeholders within the RBI Head Office as well as a large international community based in 12 European markets. In this role you will report to the Head of Human Assisted Sales & Services.#full-time
(38.5h / week)
viennaoffice
(1030)
homeoffice
possible
Your role at RBI:
- Be responsible for the implementation of Remote Advisory based sales and service model in all retail customer segments in all RBI markets
- Responsible for contact center transformation across whole RBI group
- Manage the design, execution and continuous evolvement of future target operating model on group level for overall retail sales and distribution
- Coordinate and analyze the pilot phases of different stages of the transformation on 12 markets
- Coordinate and lead group level workshops
- Design and execute group level, wide scale assessment exercises
- Follow Industry practices, seek for new opportunities proactively
- Coordinate the creation of specific business documentations (Group guidance, management approval materials, etc.)
Your core competencies:
- Significant experience in project management of complex magnitude
- Strong commercial background in human assisted channels like contact center or remote unit
- Innovative thinking with ability to drive transformation with customer centric and handson approach
- Presenting ideas and communication to the Key stakeholders
- Knowledge of technological platforms powering assisted sales
- Knowledge of CX frameworks is an advantage
What's in it for you:
- Flexible working hours and home office options to find a good worklife balance within your team
- Meaningful career opportunities to develop professionally and personally
- Learning as part of our DNA and culture
- Salary account and credit card free of charge
- Familyfriendly benefits, such as family and child allowances, company kindergarten, parttime arrangements and much more
- Easy travel with a paid job ticket or subsidy of annual ticket for public transportation
- Healthy, tasty, and subsidized canteen
- Staying fit with diverse sports offerings and being inspired by cultural events
- Saving in daily life with vouchers and discounts A competitive salary starting at EUR gross p.a. including overtime
At Raiffeisen Bank International , we are pleased to have more than 17 million customers in Austria and 12 other CEE countries what got us here, are our _talented people _. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive.
collaboration, proactivity, learning and responsibility.
Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.
- Follow us on our RBI Account on _
_LinkedIn _:
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