Helpdesk Specialist

Semperit is an internationally-oriented group that develops, produces and sells highly specialised rubber products. Our products range from hydraulic and industrial hoses

Semperflex), conveyor belts

Sempertrans), moulded parts such as handrails

Semperform), and industrial profiles

Semperseal) through to examination, protective and surgical gloves

Sempermed). With our quality products, we have been well positioned for almost 200 years and have distributions in more than 100 countries.

As an IT Support Specialist, you'll be responsible for providing top-notch technology services to our employees and guests. You'll need to resolve any IT issues promptly and professionally.

Here are some of your duties:

• Process service requests from end users within the agreed timeframes and in line with Service Level Agreements.
• Maintain and deploy our existing hardware, software, and peripherals to meet our organization's standards.
• Respond to ITrelated queries from end users courteously and promptly.
• Keep accurate records of support calls and document their outcome.
• Ensure that our inventory and asset register of hardware and software is uptodate.
• Write and maintain technical documentation, guidelines, and procedures for the IT Department.
• Provide guidance and support to colleagues who require frontline support.
• Contribute to the IT organization's technical support strategy and other relevant technological developments.
• Participate in service improvement initiatives and evaluate new equipment.

To qualify for this position, you'll need to meet the following requirements:

• A degree/diploma in Information Science and Technology or equivalent.
• At least two years of experience in a user support environment.
• Experience in handling ITrelated projects.
• Excellent communication skills.
• Strong understanding of client hardware and software, particularly Windows operating systems and MS Office products.
• Basic knowledge of LAN, WIFI, VPN, etc.
• An ITIL certificate is an advantage.
• Excellent intercultural competence.
• Selfmotivated and a problem solver.
• Ability to work well with others in an integrated team environment.
• Basic project management knowhow.

We're looking for someone who speaks very good English for international communication, and knowledge of German or additional languages is a plus.

We offer a supportive and strong team environment in the IT Department, with plenty of opportunities for fun, social activities, and interesting projects.

Semperit provides attractive employment conditions in an international environment, with production sites worldwide. Excellent opportunities for further development and comprehensive training are guaranteed.

Location:
our brand-new head office (QBC) at the central railway station (Hauptbahnhof)

The gross yearly salary for this position is €46,000 (according to collective agreement, full-time), with overpayment possible depending on professional qualifications and experience.

LI-Hybrid

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