Business Analyst for Counterparty Data Hub

vor 1 Woche

Wien, Wien, Österreich Erste Group Bank AG Vollzeit

Location:

Wien
Working hours:

Full-time
Occupational Area:

Sonstige
Company:


Erste Group Bank AGErste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE).

As an attractive employer, Erste Group offers interesting career opportunities in an international environment.


We in Daily Banking Services want to provide to our clients the best digital experience, which is seamless, convenient, fast and compliant.

We aim to digitalize and automatize all our back-office processes to the core, regardless of channels.

Customer Data Hub is one of our key systems to provide business support to all Erste Group Banks and meet regulatory requirements.

We are currently seeking a talented and experienced Business Analyst to join our team. In this role, you will be responsible for analyzing business processes and identifying opportunities for improvement.

You will work closely with other members of the Servicing team to implement changes and enhance efficiency in banking operations.


Your Tasks:

  • You will have a crucial role in designing, documenting, and continuously improving our processes end to end and front to back
  • Work closely with stakeholders, end users, product
- and other process owners to define desired outcome of each process improvements or digitalization

  • Responsible to achieve defined targets (KPIs) for process improvements and digitalization
  • Responsible to manage the success and efficiency of processing Units
  • Actively collect customer feedback to drive the redesign and enhancement of endtoend processes
  • Identify data quality issues and work with the appropriate teams to resolve them
  • Act as competency for complex inquiries towards our stakeholders from stakeholders, business and service providers

Your Background:

  • At least five years background in the banking industry, in process improvement or operations, with strong focus on corporate customers
  • Exceptional knowledge and understanding of corporate customer needs, risk and compliance
  • Customeroriented and excellent communication skills; making it easy for you to interact with people in an intercultural and diverse environment
  • You're selfaccountable and solutionoriented, with a handson mindset, a positive, entrepreneurial, and agile spirit, and the willingness to accept challenges
  • Experience with data analysis tools such as SQL or Tableau preferred

Our Offer:

  • We are a team who lives and breathes innovation and digital transformation and likes to push boundaries to the next level.
  • We are open minded, supportive and always ready to go the extra mile for our customers
  • We take care of your personal wellbeing, career development, and we actively support your educational needs
  • Discover and enjoy the
    benefits of Erste Group
  • The minimum wage for this fulltime position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 44.567;
- gross per year. But this is just a formality - we would be happy to talk about your actual salary in person

  • We offer our employees the opportunity to divide their hours between working from home and at the office.
  • Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.

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