Shift Manager

Bereichs-/Schichtleiter:in at Amazon

As a area/slice leader at Amazon, you lead a large, diverse team and ensure that your business area always keeps up with demand. In this practical role, you become familiar with the complex operations of a global company and learn what it takes to keep everything running smoothly. Working together with your colleagues, you work on increasing productivity and facing challenges. No day is the same.

• Key job responsibilities
• Fostering a culture of safety and well-being
• Analysis and implementation of corrective measures to consistently ensure high quality and productivity, as well as cross-shift adherence to all corporate goals
• Support and leadership of a team, as well as completion of administrative tasks; building and supporting a strong team culture
• Performance analysis and suggestions for process improvements to optimize workflows and customer service
• Collaboration with other managers to standardize shift processes

A day in the life

In a typical workday, you work in different shifts at one of our operational locations. Your main focus is on ensuring safety standards are met by your team and throughout your location. You also monitor process efficiency. Priorities in your daily work include routine team management, daily operations activities, escalations in individual cases, process improvements, and cross-operational emergency planning.

As an important member of the operations team, you collaborate with colleagues from other teams and external partners to ensure we meet the requirements of our customers and our own standards at all times. This includes analyzing data and performance metrics with executives in your business area, as well as discussing the operational pros and cons of technical improvements with the technical team.

About the team

The logistics department at Amazon (AMZL) is responsible for 'Last-Mile Logistics' - delivering our packages in partnership with third parties. We think creatively and implement continuous improvement initiatives to deliver millions of physical products to our customers. Our goal is to make the delivery experience for our customers as smooth as possible and introduce global delivery solutions for our latest offerings, including Amazon Fresh, Prime Now, and Amazon Restaurants.

These activities are carried out by two groups of employees. Our 'internal' employees prepare millions of products for shipping to our delivery teams. Our team is people-oriented and helpful, which is particularly important as many of our employees work night shifts. Our focus is primarily on operational activities. Most of our locations operate 24/7.

Meanwhile, our 'field service' employees work with Amazon Flex - a contractor network for delivery. Every year, we set new standards for customer experience and offer new, innovative delivery services. We are looking for new ways to overcome industry-wide logistical challenges and ideas to reduce our carbon footprint. An innovative fleet of vehicles (including electric vehicles) and state-of-the-art technology support us in this.

We are open to hiring candidates to work out of one of the following locations:

BASIC QUALIFICATIONS

• Bachelor's degree or close to completion of a Bachelor's degree
• Advanced English and German language skills in speech and writing
• Relevant experience in conducting data analysis

PREFERRED QUALIFICATIONS

• Experience in communicating with various stakeholders, including colleagues and executives
• Experience in a logistics environment
• Experience working with MS Office (Word, Excel, Outlook) in a professional setting