Cx Agent

About Bikmo

Bikmo is a market-leading cycle insurer with a simple mission to protect the world's riders, and the places we ride.

We love it because we live to ride.

Growing fast, we now protect over 75,000 riders across the UK, Ireland, Germany and Austria, and we count the likes of British Cycling, Deliveroo, Brompton and Cyclescheme as partners.

We are proud to be a BCorp and 1% For The Planet Member, with clear social and environmental goals that align with our company mission.

About the Role

We believe in providing exceptional customer experiences, and we understand that when it comes to insuring your cycling adventures, you need more than just a policy; you need someone who truly gets your passion.

We are looking for an exceptional individual to join our passionate CX team and continue to deliver a world-class experience to customers, keeping Bikmo as the leading insurer for bike lovers.

You'll be the friendly and knowledgeable voice that guides customers through their insurance journey, ensuring a seamless and enjoyable experience.

Sector experience is not required - we're looking for team members who will challenge previously held views of how insurance companies operate, in favour of utilising technology and design to provide an exceptional experience to our customers.

The Details:

• Full time, 38.5hr/pw, Mon-Fri but happy to discuss job share and parttime options.
• Above € per annum depending on experience.
• This role is Austriabased. We are a hybrid working company so you will have the flexibility to split your working week between our Innsbruck office and home.

How you will contribute
Your sense of purpose and satisfaction will come from:

• Providing honest, clear, and professional advice to customers and potential customers, giving more certainty in uncertain times.
• Supporting real people when they need it the most.
• Playing a role in building resilience in a sector that has a crucial role in addressing the biggest global challenges we face, from climate to health.
• Providing protection to allow individuals to focus on their passion.
• Being a part of a business with the ethos, values, and drive to make a difference.

Key responsibilities:

• Handle customer and potential customer inquiries and issues with a genuine passion for helping, going above and beyond to provide solutions.
• Offer indepth knowledge of our cycling insurance products and help customers find the perfect fit.
• Guide customers through the claims process, ensuring a seamless and efficient experience.

What we offer;
First of all, we offer a work environment based on trust, responsibility and flexibility. Wellbeing is important to us which is why our package offers benefits as well as competitive remuneration including;

Bikes + Health

• The best discount on a Bikmo insurance policy to protect you and your bikes
• You can benefit from our trade account discounts to get kitted out with the best bikes and kit
• Weekly virtual yoga and strength HIIT sessions
• Bike leasing / Cycle to Work Scheme

Wellbeing

• Life Insurance
• Mental Health, Neurodiversity & Wellbeing support
• Ride days for when you need to get away from your desk and enjoy the trails.
• Volunteering days to support other organisations doing great things.
• Our benefits also cover a wide range of great time off policies to provide you that peace of mind that we will support you should you need it.

What we are looking for;

We are open to considering people from all backgrounds who meet the criteria below however we would be especially interested in people with a background in claims and customer service.

Essential experience/qualifications;

• Good level of written and spoken German and English.
• Experience in Customer Service.
• Exceptionally polite + friendly manner you'll be speaking to people all day from a variety of backgrounds so you need to be articulate, clear and patient.
• Great level of literacy you'll be using various channels of communication, so you need to be efficient and clear in your written language.
• Highly IT literate is essential you'll be working with a range of internal and external software packages.

It would be a bonus if you have the following experience;

• If you are a cycling enthusiast with indepth knowledge of the sport and its unique insurance needs.
• Efficiency you will have to deal with a high level of activity throughout your day, so need to be able to manage tasks efficiently and promptly, and be solutionfocused.
• Know your way around the mechanics of a bicycle.

Personal attributes we are looking for:

• Honesty.
• A willingness to learn.
• Adaptability and flexibility.
• Well organised & efficient.
• Creativity this comes in many forms.
• Ability to think laterally and solve problems.
• Ability to demonstrate attention to detail and work accurately.

Equality
Bikmo is an equal opportunities employer, this means we recruit, develop and compe

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