Field Service Engineer
vor 1 Woche
Description
The Field Service Engineer (CSE) is mainly responsible for customer service activities related to updating, troubleshooting, diagnosing, and repairing high-tech capital equipment at customer sites. The Customer Service Engineer acts as the face of the company to the customer and ensures customer satisfaction with service. The CSE maintains the operational quality of the equipment and collaborates with customers to reduce downtime, and may assist Installation Engineers in problem resolution.
Open Position in Villach, Austria
YOUR RESPONSIBILITIES:
- Responsible for customer service activities related to updating, troubleshooting, diagnosing, and repairing complex capital equipment at customer sites.
- Represents the company to the customer ensuring customer satisfaction.
- Maintains equipment's operational quality.
- Coordinates with customers to minimize downtime.
- May assist Installation Engineers in resolving issues.
- Domestic and international travel may be necessary.
WHAT YOU WILL BRING:
- Certified engineer or possess a degree from an advanced technical school or have about 3 years of work experience.
- Ability to troubleshoot software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems to address customer issues on-site.
- Strong interpersonal communication, analytical, and problems solving skills.
- Excellent customer relations and collaboration skills in a diverse environment.
- Proficiency in English and German is required.
- Valid driver's license.
WHAT WE OFFER:
- Exciting role in the Semiconductor Industry.
- Opportunity to work with a great team in Villach.
- Competitive and family-friendly total rewards package.
- Various compensation components, such as participation in the company stock purchase plan.
- Full-time permanent position.
- Company car or car allowance.
- Comprehensive initial and ongoing training.
- 30 days of vacation.
CALL TO ACTION:
To be part of our team, please use the application button or contact our Human Resource Specialist Mr. Andy Cooper for inquiries.
Minimum Qualifications
Certified engineer or degree from advanced technical school or about 3 years of work experience.
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