Pensions Administrator

Pensions Administrator (Transfers & Aggregation Team)

Preston (with hybrid working)

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

About Us (-%About Us)

Local Pensions Partnership Administration (LPPA) is an award-winning pension services business with offices based in Preston. We support over 640,000 pension scheme members and their employers to understand their pension obligations, benefits and retirement options.

Our work involves significant correspondence with various customer groups, the completion of pension casework which is deadline-driven and responding to queries.

We are currently seeking Pensions Administrators to join our Member Services team.

Key Accountabilities (-%Key Accountabilities)

• To process and check a range of general pensions casework, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect of these areas
• To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas
• To develop an understanding of current pensions regulation and overriding legislation, maintaining uptodate knowledge
• Liaise with customers and third parties obtaining information in respect of the work undertaken on the team

Person Specification (-%Person Specification)

• Practical working experience in an office administration role.
• Previous experience in the pension or financial services industry is desirable but not a necessity
• Proven ability to undertake detailed mathematical calculations accurately. Please note, the interview process may include numerical assessments
• Demonstrable ability to work accurately and to deadlines
• Previous work with internal database systems is desirable, experience with processes relevant to payroll and pension administration would be beneficial
• Previous experience and high capability of using the Microsoft Office packages (e.g. Word and Excel)
• Strong communication skills with the confidence to work independently when required whilst also being an effective team player

Qualifications:

• 5 GCSEs or equivalent including Maths and English at Grade C or above
• A recognised pension administration qualification (or working towards) would be desirable

In return (-%In return)

• The starting salary is £20,000 and dependent on experience, with previous pension administration experience attracting a higher salary.
• Access to an excellent pension scheme with generous employer contributions
• We have a friendly and sociable work culture whilst providing an environment of continuous personal and professional development to support employees in reaching their full potential
• We operate a hybrid working model and for some roles can offer these on a fulltime home working basis. For others, occasional days in the head office in Preston, Lancashire will be expected

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Other organisations may call this role Pensions Officer, Pensions Administration Officer, or Administrator - Pensions.

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