ITSM Process Specialist
vor 2 Wochen
ITSM Process Specialist (ITIL) (all humans)
We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.
The Service Management and Controls team provides a central monitoring and reporting solution but also has within responsibility the IT Service Management processes and procedures in order to ensure the reliable and highly available operation of our IT as well as application services.
You will be part of a team of IT Service Managers where close collaboration is fostered, decisions are made in sync and communication is done to other areas and stakeholders actively.
We are looking for an IT Service Management specialist with process expertise in the area of central ITIL that ideally covers knowledge and capabilities overall for Change, Incident, Problem, Configuration, Capacity, Release and Deployment.
What to do:
Continuous consideration of possible process improvements and support for them (by adhering to the latest frameworks of ITIL) Work closely with other process managers in accomplishing the backlog of improvements and projects to implement and support effective solutions for ITSM Incorporating Cloud services into existing ITSM processes and procedures, ensuring seamless service delivery and operational continuity, as well as regulatory compliance Capability to develop and execute a plan for transitioning ITSM processes to support a cloud-first strategy, including risk assessment, stakeholder engagement, and change management Integrate and increase automation of processes in ServiceNow Have a data driven approach of the processes and process quality (examine data quality, analyze KPIs) and implement necessary measures Consulting stakeholders and supporting implementation of new projects while adhering to our processes Conduct trainings and developing learning modules for core ITSM ProcessesYou check these boxes:
A completed education (HTL, FH, university and/or experience in the bank IT environment) You bring a high problem-solving ability, speak the language of the different internal and external stakeholders Proficient in utilizing ServiceNow for IT Service Management and process automation Proven experience in IT Service Management (ITSM), including process design, implementation, and optimization in line with ITIL or similar framework Solid understanding of integrating SaaS, PaaS and IaaS processes into ITSM practices You have a solution-oriented mindset and continuously look for opportunities to improve processes and way of working You are familiar with Kanban and working with OKRs You understand how to bring people together, communicate goals and bring about decisions You have a very good command of English (German language is an advantage)Why you will like us:
Possibility to benefit and learn from our international, talented and passionate community at Erste Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours. Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more. Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 52.136,-- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.The way we are:
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.
-
ITSM Process Specialist
vor 2 Wochen
Wien, Wien, Österreich Erste Digital GmbH VollzeitOne bank.Many career paths. #makeITmatterITSM Process Specialist (ITIL) (all humans)Location: Vienna, Wien, Austria Working-Hours: fulltime_permanent Division: IT Operations Company: Erste Digital Apply nowMake a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health...
-
Itsm Process Specialist
vor 2 Wochen
Wien, Wien, Österreich Erste Digital GmbH VollzeitMake a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourselfWe are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and...
-
Lead Itsm Process Expert
vor 2 Wochen
Wien, Wien, Österreich Erste Digital VollzeitWith top notch technology, we drive the realization offers the Group's vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.We aim to attract and develop the best talent and aspire to be an IT employer beyond compare.You will be part of a team of IT Service Managers where close...
-
On Site Support Specialist
vor 2 Wochen
Wien, Wien, Österreich Linear International LTD VollzeitOverview:The On Site Support Specialist, a crucial member of our support team, plays a vital role in resolving incidents and requests related to On Site support. This role involves working closely with the customer's Service Desk, local representatives, and End Client's teams to ensure efficient support and maintenance of hardware and software. The On Site...
-
Security Process Specialist
vor 2 Wochen
Wien, Wien, Österreich BOEHRINGER Ingelheim RCV GmbH & Co KG Vollzeit**Die Stelle**:Wir suchen ab sofort zur Verstärkung des Teams Security & Crisis Management einen Security Process Specialist der uns im Bereich Prozessmanagement hinsichtlich sicherheitsrelevanter Vorgänge und Abläufe am Standort in Wien unterstützt.Dabei fungieren Sie als Schnittstelle zwischen der Leitung Werkssicherheit und anderen...
-
Process Specialist, Panelboard Service
vor 2 Wochen
Wien, Wien, Österreich ANDRITZ VollzeitEvery single day, ANDRITZ keeps on delivering innovative solutions successfully to our clients worldwide. Wondering why we are so prosperous? Because we are truly passionate about what we do! We are leading the way in cutting-edge engineering technologies, providing solutions that ensure the success of our clients in pivotal industries that are shaping the...
-
Process Specialist, Panelboard Service
vor 4 Wochen
Wien, Wien, Österreich ANDRITZ AG VollzeitEvery day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.We...
-
Process Specialist, Panelboard Service
vor 2 Wochen
Wien, Wien, Österreich ANDRITZ AG VollzeitEvery day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.We...
-
Process Specialist, Panelboard Service
vor 4 Wochen
Wien, Wien, Österreich ANDRITZ AG VollzeitEvery day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.We...
-
Process Specialist, Panelboard Service
vor 2 Wochen
Wien, Wien, Österreich ANDRITZ AG VollzeitJob family: Engineering- Business area: Service- Contract location: Vienna, Vienna, AT- Working location: Vienna, Vienna, AT- Location type: Office Location / Office-based- Contract type: Permanent- Job description:Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are...
-
Junior Business Process Specialist
vor 2 Wochen
Wien, Wien, Österreich BDO Austria GmbH VollzeitJOB FACTS: STANDORT: Wien BEGINN: Ab sofort ARBEITSZEIT: ab 20 Std./Woche (Gleitzeit) GEHALT: Ab EUR Fixum VZ Basis exkl. ÜStd.) Junior Business Process Specialist (m/w/d) GREAT, WENN DICH DIESE AUFGABEN FREUEN: Erarbeitung von Prozessen und Integration dieser in ein übergeordnetes Prozessmanagement Gestalten, Optimieren und Verändern von...
-
HR Specialist
vor 2 Wochen
Wien, Wien, Österreich Glovis Europe GmbH VollzeitGlovis Europe offers comprehensive services for all requirements of automotive logistics Mission The HR Specialist advises and assists employees on human resources policies and procedures for efficient execution of internal processes. The HR Specialist coordinates e... Original Stellenanzeige auf – Jetzt Jobagent bei StepStone einrichten und Traumjob...
-
Verfahrenstechniker:in Process Engineering
vor 2 Wochen
Wien, Wien, Österreich Brunel VollzeitVacancy number • TR-233246Verfahrenstechniker:in Process EngineeringWienCloses July 2738.5 hoursAcademic BachelorStart applying immediatelyAbout this jobMarket: Life Sciences & Health CareIndustry: BiotechnologyArea of expertise: Engineering & DesignLocation: WienWhat is required?Hours per week: 38.5Education level: Academic BachelorClosing date: Saturday,...
-
Servicenow Manager
vor 2 Wochen
Wien, Wien, Österreich Alldus International Consulting Ltd VollzeitWein, ViennaServiceNow - Architect PermanentAre you a seasoned ServiceNow expert with a keen interest in shaping innovation and driving change? Are you comfortable navigating dynamic environments and overseeing projects that influence business processes & solution design? We offer a significant opportunity within our respected global consultancy.About Us:...
-
Job In Germany: Computer Scientist
vor 2 Wochen
Wien, Wien, Österreich Pro-beam GmbH & Co. KGaA VollzeitWe are growing.Computer scientist / IT specialist (m/f/d) as IT system engineer Gilching (near Munich) | Permanent Creating the future together: this is the guiding principle of the pro-beam Group.We are one of the world's leading companies in the field of electron beam technology and operate in a complex technological environment - from welding to additive...
-
Service Specialist Iot
vor 2 Wochen
Wien, Wien, Österreich T-MOBILE Vollzeit**Service Specialist IoT (m/w/d)**:- Wien | ab sofort | Teilzeit / Vollzeit | unbefristetJetzt bewerben**Wir sind Magenta**Magenta Telekom ist ein führender Anbieter von Internet, Mobilfunk, Entertainment und Business-Lösungen in Österreich. Das Unternehmen zählt rund 2.200 Mitarbeiter*innen und ist Teil der Deutsche Telekom Gruppe.**Dein Team**Im...
-
Billing Specialist
vor 2 Wochen
Wien, Wien, Österreich Valsoft and Aspire Operating Group VollzeitBilling Specialist - Hybrid - ViennaASE Global is looking to hire a Billing Specialist to join our growing Finance teamWe are seeking a talented and detail-oriented Billing Specialist with proficiency in both the German and English languages to join our growing finance team. The Billing Specialist will play a crucial role in accurately invoicing clients,...
-
Senior Specialist Scm
vor 2 Wochen
Wien, Wien, Österreich Borealis AG VollzeitAbout the roleLocation:Austria - Vienna, Austria - Linz, Finland - Porvoo, Sweden - StenungsundHours:Full-TimeType of Contract:Permanent- Borealis is a global leader in advanced and sustainable chemicals and material solutions.- Within Borealis "Digital Solutions" in the Department of "Commercial Solutions", your role will be a Senior Solution Specialist in...
-
Site Contract Specialist
vor 2 Wochen
Wien, Wien, Österreich Thermo Fisher Scientific VollzeitPPD, now Thermo Fisher's clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.At PPD, we are passionate, deliberate, and driven by our purpose- to improve healthAt PPD we hire the best, develop ourselves and each other, and recognize...
-
Data Processing Specialist
vor 2 Wochen
Wien, Wien, Österreich Dun & Bradstreet VollzeitWe are looking for a Data Processing Specialist to join our team in Vienna.You will be responsible for monitoring and processing daily incoming data, such as insolvencies, company register, negative data, Trade and others.You will be involved in uploading data manually, overseeing automated process as well as liaising with our suppliers, external partners...
