Customer Director

Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions.

You have strategic responsibility for digital customer projects at NETCONOMY and play a central role in building long-term customer relationships. With your expertise, you develop innovative digitalization strategies together with our customers and implement them in value-creating projects.
Your job's key responsibilities are:

• Responsibility for the strategic management of customer projects in the field of digital solutions
• Building and maintaining sustainable, long-term customer relationships and identifying new business opportunities
• Establishing NETCONOMY as a strategic partner and trusted advisor for our customers
• Focusing on adding value by developing digitalization strategies in close collaboration with clients and implementing them in sub-projects
• Triggering problem solving to strengthen collaboration internally and with the client
• Focus on results and support in the execution of individual operational initiatives
• Proactive implementation of initiatives to generate added value for our clients
• Collaboration in an international team and support in the realization of innovative and sustainable solutions for international clients

Essential Skills

• Several years of experience in portfolio management, with a focus on enterprise customers
• Extensive expertise in managing large-scale software development projects, with a deep understanding of agile methodologies
• Strong customer orientation, with the ability to systematically build and sustain customer relationships
• Outstanding presentation, negotiation, and communication skills
• Fluent in German and English at a professional level

Beneficial Skills

• Experience in the SAP Customer Experience Suite is a plus
• Structured, strategic way of working with strong self-management skills
• Strong comprehension of trends, strategic contexts and strategy development

While we're one company, each location has unique aspects and benefits. Here's a glimpse of what to expect:

• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models you start your work day when and where it fits you best.
• Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our training department, will find the best solution for you
• Company Summit: Exchange professional and personal experiences at our annual in-house conference One of the highlights of our company Summit is the vibrant networking environment it cultivates.
• Social Events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking, and Christmas party, and celebrate milestones together. It's on us
• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
• Mobility Support: Choose eco friendly transportation As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable salary. For legal reasons, we need to disclose the minimum annual salary for full-time employment, which is € 75,000 for this position.

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