Senior DesignOps Specialist

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Your role at Dynatrace

Do you care about design processes, product workflows, and incorporating design best practices to optimize productivity? That good design teams thrive working with consistent product experience approaches that ultimately lead to satisfied customers? If you're as passionate as we are about solving problems and operationalizing cohesive product experiences, you'd be a perfect fit for this role.

We are looking for an enthusiastic DesignOps Specialist to help our global experience design community work more effectively and feel more fulfilled in their day-to-day lives. We're looking for someone who will advocate for the practice, provide direction and mentorship to other design practitioners, and help educate multidisciplinary teams through enablement initiatives. You'll be crafting and improving design processes, workflows, and guidelines which will help us build a strong foundation.

As a DesignOps Specialist in our Design & Experience Operations (DXO) team, you will collaborate with an international team of passionate designers, researchers, product managers, and developers across our Global R&D labs.

In this role, you will

• Develop a deep understanding of how all the design practitioners work, what's in their way and how to help them succeed.
• Build systems, workflows, templates, and guides that enable design practitioners to operate effectively and efficiently; and ensure these best practices extend beyond design practitioner and are understood by other key roles such as: product managers and engineers.
• Develop and maintain a program of rituals designed to foster collaboration and learning opportunities for the design and experience community.
• Be a strong advocate for design and experience within Dynatrace - elevate the global design practice and encourage and drive best practices.
• Translate strategic company goals into DesignOps initiatives.
• Interface with different roles and departments across the organization.
• Ultimately enable and support the cross organizational product development team to deliver with best-in-class experience.

You will love this job if

• You can take ownership of projects and work autonomously.
• You're a team player, and you're passionate about operational topics and people. You always find ways to teach and build conviction in others - across teams, offices, and cultures.
• You're not afraid to try and experiment with new approaches, and you're not afraid if they are unsuccessful.
• You're an optimistic, motivated self-starter with a can-do attitude; no task will be too small or big for you.
• You give and receive feedback freely and constructively, always open to learning and improving.

What will help you succeed

• 8+ years of professional experience in the UX space, with 2+ years in DesignOps or Design Program Management.
• Proven track record of rolling out changes in a large and complex organizational environment, providing measurable impact.
• Solid knowledge of DesignOps practices, as well as UX methods.
• Strong understanding of design and collaboration tools. (e.g. Figma, Miro, or similar)
• Experience with project management (e.g. setting up and working with tools such as Jira, Confluence, or similar).
• Experience with Documentation, and the knowledge to scale its adoption inside and outside the design team. (e.g. playbooks, onboarding, training).
• Experience working with remote and international teams.
• Fluent in English, with excellent written and verbal communication skills.

Why you will love being a Dynatracer

What's in it for you?

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• Working models that offer you the flexibility you need , ranging from remote options to hybrid ones combining home and in-office work .
• A team that thinks outside the box welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. Click this link to find out more information about our relocation program.

Compensation and rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
• Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 60,000 gross per year based on full-time employment (38.5 h/week). We offer a higher salary in linewith qualifications and experience.

Life at Dynatrace

The Culture Decoder is our guiding compass that defines our culture, steers us toward our goals, and amplifies the value we create together.

Discover more Relocate to join us

Ready to pack your bags? Relocation support awaits you if you wish to join us at one of our Austria locations.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Great Place To Work

Did you know that 93% of Dynatracers say we're a great place to work?

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