Aktuelle Jobs im Zusammenhang mit Quality Assurance Specialist - Newcastle - Somerset Bridge Group

Quality Assurance Specialist

Hours Per Week - 37.5

Somerset Bridge Ltd. are recruiting for a Quality Assurance Specialist to work towards the completion of the Annual Internal Audit plan across key areas of the Claims Management function. The role will also provide support with compliance issues and process assurance within the claim's functions.

The role will consist of delivering end-to-end audits to assess effectiveness of internal systems, controls, and processes across financial, operational and regulatory. You'll be contributing to the Quality Framework through the review, analysis and monthly operational performance reports.

Our ideal candidate will have experience within compliance & risk and a sound knowledge of GDPR and Data Protection.

Key Responsibilities:

• Ensure material business risks are identified with mitigating solutions and controls
• Maintain detailed audit files to support and evidence audit findings
• Perform follow-up work ensuring that management progress actions within the agreed time scales and to escalate failure to progress actions
• Reviewing the effectiveness of business processes whilst challenging and supporting improvements to the control environment
• Actively develop strong relationships with a wide range of stakeholders whilst gaining knowledge and insight into the issues affecting the business
• Complete detailed root cause analysis to allow for continuous improvement in line with strategic operational and customer experience objectives
• Assist in the production of departmental reporting and management information

Required Knowledge and Skills:

• Excellent understanding of GDPR and Data Protection regulations
• A structured approach to problem solving with numerical, analytical and logical thinking and high attention to detail
• Self-motivated and organised with the ability to execute projects independently or when working as part of a team
• Enthusiastic professional, ambitious and innovative in questioning current processes and providing constructive challenge to continually improve services
• Excellent verbal and written communication skills including clear and concise report writing

Our Benefits:

• Hybrid working - 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years' service and 30 days after 5 years' service. Plus bank holidays
• Discretionary annual bonus
• Pension scheme - 5% employee, 6% employer
• Flexible working - we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs
• 100's of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays - if you don't celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day
• Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.

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