Senior Customer Success Manager

vor 2 Wochen

Liverpool City Council, Österreich Join Our Team Vollzeit

It’s with that in mind that Beyond is currently increasing its investment in the Australian market and looking to add a Senior Customer Success Manager to manage our growing customer base in the market and join our growing Global Customer Experience Team. Reporting to one of our Managers of Customer Success you will have the opportunity to play a key component in ensuring our customers not only survive but thrive in this environment. As the world and travel landscape shift around us, so too do the needs of our customers.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway

As a Senior Customer Success Manager you’ll be responsible for:

  • Driving customer adoption, retention, and satisfaction for assigned book of accounts
  • Supervising the implementation process of all new customers
  • Securing annual subscription renewals and uncovering expansion opportunities
  • Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
  • Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
  • Analysing customer performance data and making recommendations to ensure revenue growth
  • Proactive relationship management with accounts to maintain overall customer health
  • Monitoring and reporting on the health and risk of assigned accounts
  • Maintaining a deep understanding of Beyond Pricing’s suite of products
  • Managing approximately 40-60 accounts at a time
  • Working with cross-functional teams to drive better collaboration and customer experience
  • Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be successful in this role will:

  • Have deep customer-empathy and find fulfillment in helping customers reach their goals.
  • Be a self-starter and comfortable with working remotely as part of a global team
  • Enjoy working with people and are driven to provide an excellent customer experience.
  • Be comfortable with data and leveraging it to make strategic decisions.
  • Pride yourself on going above and beyond for teammates and customers.

Now that we've told you what the job looks like, here are the qualifications we're looking for in a candidate:

  • 3+ years of experience working in customer success
  • Solid understanding of Customer Success best practices
  • Experience managing customer renewals and upgrades
  • Creative and analytical thinker with strong problem-solving skills
  • Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
  • Experience in SaaS, tech and/or the short-term rental industry preferred
  • Revenue management experience preferred

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

  • Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
  • Meet with our Manager of Customer Success for a deeper dive video conversation
  • Complete an assignment relevant to the role and meet with a few additional members of the Customer Experience team
  • Meet with our CTO/Co-Founder
#J-18808-Ljbffr

  • Customer Success Manager

    Vor 5 Tagen

    Brisbane City, Österreich Actionstep Vollzeit

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...

  • Customer Success Manager

    vor 4 Wochen

    Wollongong City Council, Österreich Renaissance Learning Inc. Vollzeit

    Renaissance Learning Group are recruiting for a Customer Success Manager! Renaissance is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths. Our software helps to enhance literacy and...

  • Customer Success Manager

    vor 3 Wochen

    Wollongong City Council, Österreich Renaissance Learning Inc. Vollzeit

    Renaissance Learning Group are recruiting for a Customer Success Manager! Renaissance is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths. Our software helps to enhance literacy and...

  • Customer Success Manager

    vor 4 Wochen

    Brisbane City, Österreich Noggin Pty Vollzeit

    Why become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...

  • Customer Success Manager

    vor 3 Wochen

    Brisbane City, Österreich Noggin Pty Vollzeit

    Why become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...

  • Customer Success Manager

    Vor 5 Tagen

    North Sydney Council, Österreich N-able Technologies Ltd. Vollzeit

    Why N-ableIT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...

  • Customer Success Manager

    vor 3 Wochen

    Brisbane City, Österreich IBM Vollzeit

    IntroductionCustomer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy.CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating...

  • Customer Success Manager

    vor 4 Wochen

    North Sydney Council, Österreich Workday, Inc. Vollzeit

    1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our...

  • Customer Success Manager

    vor 3 Wochen

    North Sydney Council, Österreich Workday, Inc. Vollzeit

    1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our...

  • Customer Success Manager, Specialized Product Delivery

    vor 4 Wochen

    Willoughby City Council, Österreich MasterCard Vollzeit

    Customer Success Manager, Specialized Product Delivery (SPD), Advisors Client Services page is loaded Customer Success Manager, Specialized Product Delivery (SPD), Advisors Client Services Apply locations St. Leonards, Australia time type Full time posted on Posted 30 Days Ago job requisition id R-215667 Our Purpose We...

  • Customer Service Specialist

    vor 19 Stunden

    Liverpool City Council, Österreich Xylem Water Solutions Australia Limited Vollzeit

    Customer Service Specialist page is loaded Customer Service Specialist Apply locations Kemps Creek time type Full time posted on Posted 11 Days Ago job requisition id R35015 Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150...

  • Part-Time Assistant Store Manager | Liverpool | MYHOUSE

    vor 4 Wochen

    Liverpool, Österreich Global Retail Brands Vollzeit

    Part-Time Assistant Store Manager | Liverpool | MYHOUSELocation :LIVERPOOL (766MH)Posted on :23 May 2024The Company:Nestled within Global Retail Brands, Australia's premier homewares and kitchenware retailer, MyHouse has curated quality bedding and homewares for over 60 years. Our commitment is to consistently deliver stylish collections of bed linen, bath...

  • Customer Success Executive for APAC

    vor 2 Monaten

    North Sydney Council, Österreich SignUp Software AB Vollzeit

    We are looking for a full-time, Sydney-based customer success executive to provide applicational and technical support for our Accounts Payable automation product ExFlow. The successful applicant will enjoy problem-solving, building relationships, and working independently as well as in a team. ResponsibilitiesOur Customer Success Executive will act as a...

  • Customer Success Executive for APAC

    vor 3 Wochen

    North Sydney Council, Österreich SignUp Software AB Vollzeit

    We are looking for a full-time, Sydney-based customer success executive to provide applicational and technical support for our Accounts Payable automation product ExFlow. The successful applicant will enjoy problem-solving, building relationships, and working independently as well as in a team. ResponsibilitiesOur Customer Success Executive will act as a...

  • Part-Time Assistant Store Manager | Liverpool | MYHOUSE

    vor 1 Monat

    Liverpool, Österreich Global Retail Brands Vollzeit

    Part-Time Assistant Store Manager | Liverpool | MYHOUSE Location:LIVERPOOL (766MH) Posted on:23 May 2024 The Company:Nestled within Global Retail Brands, Australia's premier homewares and kitchenware retailer, MyHouse has curated quality bedding and homewares for over 60 years. Our commitment is to consistently deliver stylish collections of bed linen, bath...

  • Part-Time Assistant Store Manager | Liverpool | MYHOUSE

    vor 3 Wochen

    Liverpool, Österreich Global Retail Brands Australia Pty Ltd Vollzeit

    Part-Time Assistant Store Manager | Liverpool | MYHOUSE Location:LIVERPOOL (766MH) Posted on:23 May 2024 The Company:Nestled within Global Retail Brands, Australia's premier homewares and kitchenware retailer, MyHouse has curated quality bedding and homewares for over 60 years. Our commitment is to consistently deliver stylish collections of bed linen, bath...

  • Senior HR Manager

    vor 19 Stunden

    Liverpool, Österreich HR Partners - a Randstad company Vollzeit

    HR Partners is excited to be partnering with a strong Australian name in the agriculture and transport company based in Austral. This is a newly created Senior HR Manager role reporting to the CFO to support the company's growth and to build and embed best practices in the full gamut of HR and people management especially policies, processes, and ER and IR....

  • Senior Development Manager

    vor 2 Wochen

    Willoughby City Council, Österreich RSL LifeCare Limited Vollzeit

    Senior Development Manager page is loaded Senior Development Manager Apply locations St Leonards time type Full time posted on Posted Yesterday job requisition id JR106852 RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our...

  • NSW Customer Experience Manager

    Vor 2 Tagen

    Blacktown City Council, Österreich ComfortDelGro Corporation Australia Vollzeit

    ComfortDelGro Corporation Australia Pty Ltd Management (Manufacturing, Transport & Logistics) Full time Add expected salary to your profile for insights Are you ready to be part of the management team of our newly established Operational Support Group? CDC NSW is seeking an experienced Manager to lead our customer experience team in the delivery...

  • Senior Product Marketing Manager

    Vor 2 Tagen

    Cumberland City Council, Österreich TNA Solutions Vollzeit

    Product Management & Development (Marketing & Communications) Full time Add expected salary to your profile for insights TNA solutions is a leading global manufacturer of integrated food processing and packaging solutions with over four decades years of industry experience and 14,000 systems installed across more than 120 countries. As the...