Administrative Assistants (Administration & Office Support)

Full time

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Founded in 2011 with a vision of providing high-performing customer-centric services in Retail Security, Security services, Cleaning and Facilities management. MA Services Group now has the largest Covert team in Australia and we are still growing

We are now everywhere, in every state and territory around the country, highly capable of providing industry-specific, efficient and productive solutions, that deliver real benefits. Our approach is to always understand the environment we need to operate in, that’s why we have trained professionals operating within each state, who can combine their skills with their local knowledge, to provide innovative solutions catered to a customer’s specific needs.

We're looking for a proactive and highly diligent Rostering Coordinator to join our Loss Prevention team.

The successful candidate will have the drive and willingness to work in a dynamic security environment.

Duties include:

• Coordinating and overseeing rostering and scheduling tasks.
• Ensuring all rostering and scheduling requests are efficiently and effectively managed in consultation with clients to meet care plans and service agreements.
• Providing financial and statistical reports in a timely manner.
• Using best practice of customer service and maintaining a high level of communication to key stakeholders to ensure a good customer experience.
• Exercising a high degree of sensitivity and confidentiality in supporting internal and external clients, ensuring each client is treated with dignity and respect.
• Working collaboratively to ensure all schedule coordination practice is at the highest quality standard, taking measures to improve processes and create efficiencies where possible and when required. 
• Ensuring organizational compliance and regularly checking that schedule coordination practice and documentation within the organization is compliant and taking action to maintain it.
• Any other duties as required.

Skills and experience

• Minimum 1 year experience in rostering.
• Security License Vic.
• Clear communication and ability to develop rapport with internal and external stakeholders.
• Strong ethical standards and personal integrity.
• Highly developed administrative skills
• Strong written and verbal communication skills
• High attention to detail.
• Analytical skills and problem-solving abilities.

Benefits and perks

M.A. Services Group has a very generous remuneration package. Constant training and development programs are in place to assist employees in bringing out the best in themselves.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

Which of the following Microsoft Office products are you experienced with?

How much notice are you required to give your current employer?

Do you have customer service experience?

Do you have a current Police Check (National Police Certificate) for employment?

Do you hold a current security licence?

Do you have data entry experience?

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