User Onboarding Manager, Stripe Accelerate
vor 2 Wochen
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the teamThe Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities. Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups and SMBs with a more scalable onboarding approach.
Users receive proactive guidance from our Accelerate team to ensure a successful launch, with a 90-day onboarding engagement. Users also gain access to a personalized online user portal and implementation resources to stay aligned with Stripe's best practices.
What you’ll doAs the User Onboarding Manager you'll own the relationships with our customers and be responsible for guiding them to successful Stripe implementations. Working closely with our Accelerate Onboarding Specialists team, you'll proactively engage users and shepherd them through the integration process.
Responsibilities- Proactively engaging and guiding users through the Stripe implementation process.
- Closely partnering with our sales team (Account Executives) to ensure a smooth handoff, including deal scoping and making sure users have the right level of implementation offering attached.
- Unblocking and enabling users by facilitating internal Stripe processes and managing Stripe-owned tasks on their behalf.
- Monitoring the Sales pipeline for upcoming projects and managing the health of your portfolio of user projects overseen by your squad of Onboarding Specialists.
- Leading and coordinating end to end delivery of the program, Onboarding Specialists, and other Stripe experts to deliver onboarding support and address user questions
- Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence.
- Measuring and reporting on the progress and completion of user implementations.
We’re looking for enthusiastic and resilient individuals committed to go above and beyond for our customers. If it sounds like you, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
- Corporate internship or 1-3 years of relevant professional experience
- Experience in a customer-facing environment
- Strong analytical, quantitative and operational capabilities
- Comfort in operating in a highly ambiguous and fast paced environment
- Experience collaborating on multiple projects or initiatives simultaneously
- BSc or equivalent degree in a related field (technology, business administration, project management etc,)
- Exceptional communication and presentation skills
- Strong technical aptitude
- Project management training or certification
- Ability to communicate in some other language in addition to English (French, German, Mandarin, Thai, Japanese is a bonus)
- Experience working in a Professional Services organization or in a customer success/support organization
- A familiarity with APIs
The annual salary range for this role in the primary location is A$96,000 - A$144,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
#J-18808-Ljbffr-
Onboarding Manager
vor 3 Wochen
Sydney, Österreich Zodia Custody Limited VollzeitZodia Custody is seeking a proficient and detail-oriented Onboarding Manager to join our growing team in the financial services industry. As an institution-first, FCA-regulated digital asset custodian, Zodia Custody aims to provide financial institutions, corporations, and professional investors with the freedom to realize the full potential of the digital...
-
Talent and Onboarding Specialist
vor 1 Woche
Sydney, Österreich Wisetech Global Limited VollzeitWiseTech is a world-leading developer and provider of software solutions to the global logistics industry. Our team of more than 3,300 people across 37 countries is united in our mission to transform the world of logistics one innovation at a time. Our software products are relied upon by the top 25 freight-forwarding companies globally as well as over...
-
Director, User Experience Design
Vor 2 Tagen
Sydney, Österreich Clarivate Analytic VollzeitThe Director User Experience (UX) Design will be working within the Life Sciences division of Clarivate Analytics, on both existing and new web-based applications intended to meet the needs of professionals working across the drug development lifecycle.The directoris responsible for meeting design objectives of individual projects (e.g. user research,...
-
Associate Product Marketing Manager
vor 2 Wochen
Sydney, Österreich Google Inc. Vollzeitcorporate_fare Google place Sydney NSW, Australia Apply info_outline info_outline X Info At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants....
-
Associate Product Marketing Manager, Early Careers
vor 4 Wochen
Sydney, Österreich Google Inc. VollzeitAssociate Product Marketing Manager, Early Careers corporate_fare Google place Sydney NSW, Australia Apply info_outline info_outline X Info At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms...
-
Startup Success Manager, Google Cloud
vor 4 Wochen
Sydney, Österreich Fintechnews VollzeitAs a Startup Success Manager, you will help us drive the growth of early stage startups. Your core responsibility is to ensure that new and high-potential startups choose Google as their cloud provider to build and grow their business. You will work alongside fellow team members and stakeholders to lead scaled Go-To-Market business methods to accelerate...
-
Business Development Manager
vor 2 Wochen
Sydney, Österreich SYNNEX Corporation VollzeitBusiness Development Manager page is loaded Business Development Manager Apply locations Sydney, Australia (Macquarie Park) Mulgrave, Australia time type Full time posted on Posted 30+ Days Ago job requisition id R27830 As one of the world’s largest IT distributors, we are always on the lookout for great talent to join...
-
Senior Account Manager
vor 1 Woche
Sydney, Österreich Hamilton Barnes Associates Limited VollzeitAre you ready to take your Account Management career to the next level?Elevate your career as a Senior Account Manager with this leading IT Solutions Provider, where you'll be the driving force behind nurturing and expanding client relationships while contributing to revenue growth. Manage and grow existing accounts, utilizing your deep technical expertise...
-
Product Design Manager
vor 4 Wochen
Sydney, Österreich SafetyCulture VollzeitOur Product Design team ensures SafetyCultures products address meaningful, important problems, solving these problems in intuitive and innovative ways. Our team advocates for simple products from a deep understanding of user needs, constantly striving for consistency, usability, and delight.We’re looking for a human-centred product design manager who will...
-
Account Manager
vor 2 Wochen
Sydney, Österreich Jobs via eFinancialCareers VollzeitGet to Know Us:It's fun to work in a company where people truly believe in what they're doing!At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process....
-
Account Manager
vor 2 Wochen
Sydney, Österreich BlackLine VollzeitGet to Know Us:It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process....
-
R&D Tax Manager
vor 1 Woche
Sydney, Österreich AVTR VollzeitThe Accelerating Business Growth team helps Australian companies to grow their business in Australia and international markets by assessing their international readiness, accessing government incentives, and providing practical export trade and foreign investment advice.The role:You will help achieve the ambitious growth plans for this team through your...
-
Service Transition Manager
vor 1 Monat
Sydney, Österreich Experis ManpowerGroup Sp. z o.o. VollzeitClient - Global IT business Long Term Contract role Service Transition Manager with focus on managed services is a must Location - Sydney or Newcastle based (Hybrid working arrangement) Our global IT client is looking for a solid Transition Manager to join their growing project team in Sydney or Newcastle. Responsibilities: Responsible for deliverables...
-
State Account Manager
Vor 5 Tagen
Sydney, Österreich Goodman Fielder Pty Limited VollzeitAre you Passionate about food and food service?Join a market leading Tier 1 FMCG organisationAbout the CompanyAt Goodman Fielder our purpose is to make everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put in their supermarket trolleys every week.At Goodman Fielder our aspiration is to be...
-
Business Development Manager | Private Credit
vor 1 Woche
Sydney, Österreich Uplift Recruitment VollzeitOur client, a rapidly growing, customer first fund manager, is looking for an experienced Distribution/Investment Manager to grow the Investment portfolio in the form of funds under management (FUM).With a mixture of capital raising and investor relationship management, the ideal candidate will have a background within a similar field and ideally have...
-
Technical Operations Manager
vor 2 Wochen
Sydney, Österreich ZEEKR International VollzeitThe CompanyWe are ZEEKR, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest privately held automotive companies. Our goal and vision are to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with...
-
Technical Program Manager
vor 4 Wochen
Sydney, Österreich BlueWing Ventures, LLC. VollzeitAbout the jobAt Anduril Australia we are developing un-crewed maritime and air domain systems that leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects, including but not limited to the Extra Large Autonomous Undersea Vehicle (XL-AUV) Program, require a Technical Program Manager with...
-
Account Operations Manager
vor 4 Wochen
Sydney, Österreich Scaler Global Inc. VollzeitThe position is a unique opportunity to work at a mission-driven startup that offers data tools designed to guide the real estate market to a net-zero carbon future. Our platform allows investors and fund managers to get meaningful and actionable data to improve their assets' ESG performance and reduce their footprint on the planet. In this role, you will...
-
Manager, Client Solutions
Vor 2 Tagen
Sydney, Österreich Workforce Australia for Individuals VollzeitAbout the Team GLG is seeking a Manager to co-lead our Private Equity Client Solutions team in Australia in exceeding its commercial, development, compliance and people targets. In addition, he/she will support and manage research inquiries coming from our client firms based in Australia and New Zealand. Finally, the Manager will support sales in expanding...
-
Transition Manager
vor 1 Monat
Sydney, Österreich Experis ManpowerGroup Sp. z o.o. VollzeitClient - Global IT business Long Term Contract role Transition Manager with focus on managed services is a must Location - Sydney or Newcastle based (Hybrid working arrangement) Our global IT client is looking for a solid Transition Manager to join their growing project team in Sydney or Newcastle. Responsibilities: Responsible for deliverables against...
