![capital.com](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer L2
vor 4 Wochen
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Who we are:
At Capital.com, we're a dedicated team committed to providing exceptional technical support and ensuring the smooth functioning of our trading platform. We value integrity, innovation, and collaboration, striving to deliver top-notch service to our users every day.
What we do:
Our team focuses on automating and optimising technical support processes using cutting-edge technologies. We troubleshoot and resolve issues swiftly to enhance user experience. We aim to stay ahead of industry trends, setting new standards for online trading platforms.
Who we want to be:
Looking ahead, we aspire to be industry leaders in providing unparalleled support and guidance to traders worldwide. We're committed to continuous improvement, embracing new skills and technologies to evolve with the ever-changing needs of our users. Our goal is to maintain Capital.com as a trusted partner for traders, offering excellence in service and innovation.
Position overview
We are looking for a Technical Support Engineer to join our dynamic team and play a critical role in ensuring our services run smoothly. As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating manual tasks, developing internal tools using advanced technologies such as artificial intelligence, and collaborating with cross-functional teams to improve operational efficiency.
Responsibilities:- Investigate and resolve service requests – describe, triage, and resolve clients requests
- Automatisation of manual tasks and design of internal tools leveraging advanced technologies, including AI, to streamline operations
- Design operational tools to make the process of issue identification (root cause) and resolution better and faster
- Collaborate with team(s) members (including risk managers, dba, dev team, customer support, etc.) to research and resolve problems
- Create documentation on troubleshooting techniques for common (repetitive) issues
- Work schedule: from Friday to Tuesday
- English level B2 and higher
- Python, SQL (PostgreSQL), the ability to work with any Unix OS
- DevOps experience
- Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus, Datadog, and AWS metrics
- T2-T3 Technical Support experience
- Experience in setting up alerts (PagerDuty)
- Technical documentation writing skills
Be a key player at the forefront of the digital assets movement, propelling your career to new heights
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
#J-18808-Ljbffr-
Technical Support Engineer
vor 4 Wochen
Melbourne, Österreich Rain Bird VollzeitThe GSP Engineer provides remote and onsite technical support to Rain Bird customers in Australia, New Zealand and Southeast Asia. The ideal candidate will possess skills in CAD design, Electronics, Mechatronics, IT, Irrigation design concepts and practices. Responsibilities Provide remote technical support to both internal and external customers,...
-
Technical Support Engineer
vor 4 Wochen
Melbourne, Österreich Rain Bird VollzeitThe GSP Engineer provides remote and onsite technical support to Rain Bird customers in Australia, New Zealand and Southeast Asia. The ideal candidate will possess skills in CAD design, Electronics, Mechatronics, IT, Irrigation design concepts and practices. Responsibilities Provide remote technical support to both internal and external customers,...
-
Network And Systems Support Engineer
vor 2 Wochen
Melbourne, Österreich Brookhaven Pub & Grill VollzeitNetwork And Systems Support Engineer - Fully Wfh IT Source: uWorkin JOB DESCRIPTION Melbourne base - Full WFH - Flexible work arrangementsHighly visible role in growing technical consulting business Excellent packageMelbourne base - Full WFH - Flexible work arrangementsHighly visible role in growing technical consulting businessThe Network and Systems...
-
Cyber Security Technical Support Engineer
vor 4 Wochen
Melbourne, Österreich Security Bank & Trust Co. VollzeitCyber Security Technical Support Engineer Minutes to Seconds Pty Ltd - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION About the jobAt Minutes to Seconds, we match people having great skills with tailor-fitted jobs to achieve well-deserved success. We know how to match people to the right job roles to create that perfect fit. This changes the dynamics of...
-
Technical Account Manager
vor 2 Wochen
Melbourne, Österreich ITConnexion VollzeitThis role primary responsibility will be as field engineer for project on client site around Melbourne, Australia. Collaboration with our specialist team to deliver cloud and IT security project, along with infrastructure setup/workshop, is also part of the role.The purpose of this role is to manage the company's relationships with its customers with the aim...
-
IT Support
vor 1 Monat
Melbourne, Österreich Career Success Australia VollzeitEvery business needs help with their tech when things go wrong. With your background and expertise in IT Support, this is where you’ll step in with your knowledge as an IT Support Intern. At this fast-growing firm, with a large customer base around Australia, you will get hands-on experience during the IT Support Internship. As the IT Support Intern, you...
-
IT Support
vor 4 Wochen
Melbourne, Österreich Career Success Australia VollzeitEvery business needs help with their tech when things go wrong. With your background and expertise in IT Support, this is where you’ll step in with your knowledge as an IT Support Intern. At this fast-growing firm, with a large customer base around Australia, you will get hands-on experience during the IT Support Internship. As the IT Support Intern, you...
-
Technical Account Manager
vor 2 Wochen
Melbourne, Österreich ITConnexion VollzeitThis role primary responsibility will be as field engineer for project on client site around Melbourne, Australia. Collaboration with our specialist team to deliver cloud and IT security project, along with infrastructure setup/workshop, is also part of the role.The purpose of this role is to manage the company's relationships with its customers with the aim...
-
Melbourne, Österreich Amazon VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Job ID: 2537371 | Amazon Support Services Pty Ltd - D05Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and...
-
Melbourne, Österreich Amazon VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Job ID: 2537371 | Amazon Support Services Pty Ltd - D05Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and...
-
Melbourne, Österreich Amazon VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Job ID: 2537371 | Amazon Support Services Pty Ltd - D05Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and...
-
Melbourne, Österreich Amazon VollzeitTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Job ID: 2537371 | Amazon Support Services Pty Ltd - D05Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and...
-
Senior Technical Support Specialist
vor 4 Wochen
Melbourne, Österreich Appetency Recruitment Services VollzeitExcellentReporting, Customer Service and Communication skills required GreatCulture – Small business with good sense of ownership across team OurClient: Our client is small MSP business thatid driven by Ownership and Accountability. They are looking for highlyskilled Senior Technical Support Specialist to join their technical supportteam. The ideal...
-
Senior Technical Support Specialist
vor 4 Wochen
Melbourne, Österreich Appetency Recruitment Services VollzeitExcellentReporting, Customer Service and Communication skills required GreatCulture – Small business with good sense of ownership across team OurClient: Our client is small MSP business thatid driven by Ownership and Accountability. They are looking for highlyskilled Senior Technical Support Specialist to join their technical supportteam. The ideal...
-
Technical Support Engineer
vor 4 Wochen
Melbourne, Österreich Infinera VollzeitTechnical Support Engineer - Optical Telecoms & DWDM page is loaded Technical Support Engineer - Optical Telecoms & DWDM Apply locations Japan time type Full time posted on Posted 2 Days Ago job requisition id 2024312 Technical Support Engineer – Optical Telecoms & DWDMMelbourne, AustraliaHome & Office HybridAct as DWDM...
-
It Technical Support Internship
vor 2 Wochen
Melbourne, Österreich Technical Concept GmbH VollzeitHoxlp Recruitment and Staffing - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION An opening exists to join a leading Australian firm consisting of a highly skilled team looking for a intern to have a boost start on their career.Our Melbourne based client are looking to hire an ambitious IT intern for their open IT Technical Support position. Your job will...
-
L2 and Field Engineer
vor 4 Wochen
Melbourne, Österreich Fish Field Inc VollzeitCatering to escalations from L1service desk Support multiple customers anddifferent environments Opportunity to learn fromdifferent environments and technologies Our clienta small Managed Service Provider catering to over 40 customers in Melbourne.The MSP has many clients that they have been servicing for years. The team of10 including onshore and...
-
Melbourne, Österreich Amazon VollzeitDESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical...
-
L2 - Application Support Analyst - LES
vor 5 Stunden
Melbourne, Österreich Civica VollzeitWhy should you Choose Civica?At Civica , our mission is to become the global leader in GovTech - developing software that aids in the provision of essential services to people worldwide. This is an exceptionally thrilling period for the company as we were acquired by Blackstone in November 2023. Our main focus is on delivering state-of-the-art technology and...
-
Melbourne, Österreich Technical Concept GmbH VollzeitAdministration & Technical Support - Six Degrees Executive Six Degrees Executive - Melbourne, VIC JOB DESCRIPTION About the company:Six Degrees Executive has partnered with Bucher Municipal as they recruit a Software/Automation Engineer to join their Melbourne based Engineering team. This newly created permanent role will have a strong focus on custom...