Desktop Support Engineer

vor 4 Wochen

Sydney, Österreich Datacom Vollzeit

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have a newly created role in the Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Sydney. Please note that to be eligible for this role, you must be an Australian Citizen or Permanent Resident, no visa sponsorships provided.

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

  • Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
  • Assisting new users with their IT hardware collection and setup.
  • Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
  • Recording all customer contacts in the appropriate ITSM tool
  • Keeping commitments to customers with regard to progress updates
  • Using tools and processes to deliver services to customers in accordance with SLAs
  • Proactively manage and maintain customer infrastructure as directed
  • Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

  • Exceptional customer experience with regard to end user services
  • The ability to prioritise work to ensure achievement of all service level agreements
  • Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

  • You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#J-18808-Ljbffr

  • Network & Desktop Support Engineer -Australia

    vor 2 Wochen

    Sydney, Österreich MNL Technologies PTY Vollzeit

    Exciting Opportunity: Network & Desktop Support Engineer Wanted! Passionate about troubleshooting, network optimization, and top-tier desktop assistance? Join us!ResponsibilitiesDiagnose network issues for seamless connectivity. Maintain desktop hardware/software for peak performance. Collaborate across teams to enhance IT infrastructure. Provide top-notch...

  • Desktop Support Engineer

    vor 3 Wochen

    Sydney, Österreich Hamilton Barnes Associates Limited Vollzeit

    Hamilton Barnes is currently representing a leading Energy provider who are looking to bring on a Desktop Support Engineer who is either SC-cleared or Eligible for a 6-month contractResponsibilities:Proven experience in Desktop Site and Remote Support RoleExtensive knowledge of Desktop and Laptop Hardware and Software ManagementHands-on experience with...

  • Desktop Engineer

    vor 1 Monat

    Sydney, Österreich Myskysys Vollzeit

    Desktop EngineerLocation: Sydney- AustraliaPeriod: 01st Oct - 15th Dec 2023.Job DescriptionShould possess Good Communication and in person Customer Handling Skills. Should be able to communicate in spoken & written Local and English Languages. Knowledge and experience on windows 7 /10 OS Knowledge of Apple devices (iPhones and iPads) Manage Desktop Devices...

  • Desktop Engineer

    vor 4 Wochen

    Sydney, Österreich Myskysys Vollzeit

    Desktop EngineerLocation: Sydney- AustraliaPeriod: 01st Oct - 15th Dec 2023.Job DescriptionShould possess Good Communication and in person Customer Handling Skills. Should be able to communicate in spoken & written Local and English Languages. Knowledge and experience on windows 7 /10 OS Knowledge of Apple devices (iPhones and iPads) Manage Desktop Devices...

  • Senior Desktop Engineer

    vor 4 Wochen

    Sydney, Österreich Experis ManpowerGroup Sp. z o.o. Vollzeit

    Senior Desktop Engineer Contract role Immediate Start Sydney CBD based - Onsite all daysA top-tier client is currently seeking a Senior Desktop Engineer to join a dynamic team for one of its major key Partners. Scope of work:Perform remote or onsite troubleshooting on technical issues (PC or network related).Perform hardware swap...

  • Senior Desktop Engineer

    vor 4 Wochen

    Sydney, Österreich Experis ManpowerGroup Sp. z o.o. Vollzeit

    Senior Desktop Engineer Contract role Immediate Start Sydney CBD based - Onsite all daysA top-tier client is currently seeking a Senior Desktop Engineer to join a dynamic team for one of its major key Partners. Scope of work:Perform remote or onsite troubleshooting on technical issues (PC or network related).Perform hardware swap...

  • Windows Virtual Desktop Build Engineer

    vor 2 Monaten

    Sydney, Österreich EIL Global Limited Vollzeit

    Home Windows Virtual Desktop Build Engineer Job Description for Windows Virtual Desktop Build Engineer (08-10 years, relevant 05-06 years)Deliver remote desktops and apps from Azure with Windows Virtual Desktop.Experience in Deploying Windows Virtual Desktop in Microsoft AzureExperience on Provision a Windows Virtual Desktop host pool.Review how to...

  • Windows Virtual Desktop Build Engineer

    vor 4 Wochen

    Sydney, Österreich EIL Global Limited Vollzeit

    Home Windows Virtual Desktop Build Engineer Job Description for Windows Virtual Desktop Build Engineer (08-10 years, relevant 05-06 years)Deliver remote desktops and apps from Azure with Windows Virtual Desktop.Experience in Deploying Windows Virtual Desktop in Microsoft AzureExperience on Provision a Windows Virtual Desktop host pool.Review how to...

  • Desktop Support Analyst

    vor 3 Wochen

    Sydney, Österreich Coates Hire Operations Pty Limited Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power &...

  • Desktop Support Analyst

    vor 1 Monat

    Sydney, Österreich Minter Ellison Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our...

  • Desktop Support Analyst

    vor 4 Wochen

    Sydney, Österreich Minter Ellison Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our...

  • Desktop Support Analyst

    vor 3 Wochen

    Sydney, Österreich Georgiou Vollzeit

    As a result of our continued growth, Georgiou is offering an exciting new opportunity for a talented, motivated and customer-focused Desktop Support Analyst to join our team in our NSW Business Unit. Based in North Sydney, this role will. You will have the opportunity to build a strong relationship with stakeholders at all levels within the company and...

  • Frontend Software Engineer

    vor 1 Monat

    Sydney, Österreich Canva Vollzeit

    Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also...

  • Frontend Software Engineer

    vor 4 Wochen

    Sydney, Österreich Canva Vollzeit

    Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also...

  • Desktop Support

    vor 4 Wochen

    Sydney, Österreich Michael Page Australia Vollzeit

    About Our Client My client is a globally renowned logistics and transportation company based in Australia. It offers a wide range of services including freight forwarding, warehousing, distribution, and supply chain management solutions. They operate in various sectors such as road, rail, sea, and air freight, catering to both domestic and international...

  • Desktop Assessor

    vor 4 Wochen

    Sydney, Österreich Everi Pty Vollzeit

    Desktop Assessor Permanent Role Qld or NSW Location About the role: The Desktop Assessor is accountable for accurately assessing property damage via multiple assessing platforms including but not limited to; desktop assessing, virtual assessing, and when required onsite/on-road assessments. The Desktop Assessor is required to determine claim quantum and...

  • Desktop Assessor

    vor 4 Wochen

    Sydney, Österreich Everi Pty Vollzeit

    Desktop Assessor Permanent Role Qld or NSW Location About the role: The Desktop Assessor is accountable for accurately assessing property damage via multiple assessing platforms including but not limited to; desktop assessing, virtual assessing, and when required onsite/on-road assessments. The Desktop Assessor is required to determine claim quantum and...

  • IT Desktop Support Analyst

    Vor 2 Tagen

    Sydney, Österreich HUB24 Group Vollzeit

    A BIT ABOUT USHUB24 Group (ASX:HUB) leads the wealth industry as the best provider of integrated platform, technology and data solutions, and we’re not done yet. At HUB24, we believe in the value of advice and by collaborating with the industry and leveraging our technology and data expertise, we’re helping to solve key challenges to enable the delivery...

  • Desktop Support Officer – Sydney, New South Wales, Australia

    Vor 5 Tagen

    Sydney, Österreich Axiom Technologies Vollzeit

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users...

  • Onsite IT Support Engineer

    vor 1 Monat

    Sydney, Österreich MMC Corporate Vollzeit

    Join a fun and supportive team committed to excellence A unique opportunity to springboard your career with a high profile global brand Permanent full time role based in our Barangaroo officeWindows 10 and Apple iOS experience Marsh McLennan is seeking candidates for the following position based in its Sydney office:Onsite IT Support Engineer - Level 2About...