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Applications Support
vor 1 Monat
A fantastic opportunity has arisen to join a growing and successful organisation in the next phase of their expansion.
Key Benefits For You
- Global Business
- Attractive Salary Package
- Lead the data function of the business
- Sydney CBD Location
- Hyrbid working offered
- Providing crucial support to the senior executive team
- Collaboration with diverse business units
Our client is a long-standing member in the insurance field in the Australian Market, they operate in niche and specialist classes of business insurance. Primarily operating within Australia and New Zealand they deliver innovative insurance solutions to the business community through its diversified growing number of insurance lines. A fantastic opportunity has arisen to join a growing and successful organisation in the next phase of their expansion.
About The Role
To collaborate with a seasoned software development team in the creation and maintenance of enterprise-level insurance systems for both our internal and external customers.
The key responsibilities will be…
- Provide frontline technical support to end-users of Assetinsure’s proprietary enterprise applications, including troubleshooting, issue resolution, and user assistance
- Follow defined internal support procedures, keeping within agreed service timeframes
- Identification and escalation of potential risks.
- Logging and documentation of support issues and requests
- Maintain documentation of support processes and help build a knowledge base of troubleshooting steps and solutions
- Work in close coordination with software developers to relay user feedback, escalate issues, and aid in the creation of improvements and enhancements.
- Great communication skills and attention to detail
- Excellent analytical and creative problem-solving skills
- Experience in Microsoft Office applications (Outlook, Excel, Word)
- Previous experience with Jira Service Desk
- Familiarity of Software Languages (.NET C# and SQL in particular) and Software Development Practices
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