Safety and Incident Response Specialist
vor 1 Monat
With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world. Bring your talents, your perspective, and your ambition. In return, we offer a vibrant, dynamic working environment, and a fulfilling international career.
EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours.
Job OpportunityWe are now looking for a flexible and driven individual with a nothing is impossible mindset to join our Operations team in our dynamic and multi-cultural Sydney office. You will be part of a global team working for all EF Tours Products. The team sits in the Operational Hubs of Zurich, Tokyo, Sydney, Panama, and Boston. You will be part of the Tours Safety and Incident Response Team and will report to the Director of Safety and Incident Response, based in Sydney.
ResponsibilitiesAs a Safety and Incident Response Specialist, you will be responsible for our customer risk and safety management by focusing on proactive operational safety measures and the planning and execution of crisis management.
WHAT YOU WILL DO
- Contribute to systems and processes related to our 24/7 incident response setup
- Implement controls to mitigate risk to operational components
- Ensure compliance and consistency of safety decisions
- Collaborate with other teams to drive process efficiencies
Contribute to a culture of proactive risk management, increase NPS score for tours with incidents, and innovate to drive process efficiencies and improvements.
Qualifications and SkillsYOU SHOULD POSSESS THE FOLLOWING QUALIFICATIONS AND SKILLS
- Complete fluency in English and preferably Japanese or a European-based language
- Engaging trainer and excellent communicator
- Creative problem solver with acute attention to detail
- Process-driven and enjoys creating structure
- Positive mindset with ability to make quick decisions
- One to three years of customer service/sales/operations experience
- Regional knowledge and EF Tours experience is a bonus
To be considered for this role, applicants must have the legal right to live and work in Australia. This position is not eligible for visa sponsorship.
Why You Will Love Working With UsPeople at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.
EF offers a wide range of benefits ready for our team members to enjoy during weekends, after work and with friends & family.
About EFAt EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
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