Disability Coordinator

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

The Role: 

This is a part - time office based role in Townsville, 37.5 hours/week Monday-Friday . Coordinators are office based staff who perform an integral role in ensuring services are delivered to customer. The coordinator is responsible for coordinating the delivery of services using a team of Community Support Professionals.

The role involves liaising with package or case managers and customers to ensure services are provided in accordance with the customers assessed needs and support professional's availability. The overall responsibility is to provide quality operational services, while maintaining efficiency and cost effectiveness and meeting compliance and procedural requirements. 

Duties and responsibilities may include:

Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations

Preparing and transmitting schedules for customer services to Community Support Professionals

Arranging replacement staff to cover planned or unplanned absences and shift changes

Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support

Monitoring the implementation of individualised plans for customers

Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner

Maintaining and updating data in company information systems

Meeting the specified standards for the delivery of quality in-home care and support services

About you:

Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite

Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills

Ability to work as part of a team

What you will need:

Minimum Certificate IV in Individual Support or Disability Services 

Current CPR / First Aid Certificate

Current and satisfactory Criminal Record Check

Current and satisfactory NDIS Worker Screening Clearance & Working with Children Blue Card

Current Australian Driver’s Licence

Reliable, registered and insured vehicle (comprehensive insurance is preferred)

Smartphone with internet access

Next steps:

If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on “Apply”.

This information will be used solely for the purposes of your application for employment with Just Better Care. We will never share your personal information with any person or organisation unless we have your written permission to do so, or are required to by law or subpoena.

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  Questions
  • Do you have Proof of Current Working Rights in Australia? *
  • Yes, permanently with no restrictions.
  • Temporarily with no restrictions.
  • Temporarily with restrictions.
  • I require sponsorship.
  • Do you have a current drivers licence and a reliable, registered and insured vehicle? *
  • Yes, I have a licence and my own car.
  • Yes, I have a licence and can regularly access a car.
  • Yes, I have a licence, but no access to a car.
  • No, I do not have a licence.
  • Do you have a current Criminal Record Check? *
  • Yes
  • No, I do not currently have this, but I am willing to obtain
  • No, I do not have a current federal police check
  • Do you have NDIS Worker screening clearance? *
  • Yes, I have a current NDIS Worker screening clearance.
  • No, I do not currently have a current NDIS Worker screening clearance, but I am willing to obtain.
  • No, I do not currently have a NDIS Worker screening clearance and cannot obtain.
  • Do you have a Working with Children Clearance? *
  • Yes, I have a Working with Children Check
  • No, I do not have a Working With Children Check but I am willing to obtain
  • No, i would prefer not to work with children
  • Do you have a current First Aid Certificate? *
  • Yes, I have a current first aid certificate
  • No, I do not currently have a first aid certificate, but I am willing to obtain
  • No, I do not have a first aid certificate
  • Do you hold a current CPR Certificate?* *
  • Yes, I hold a current CPR Certificate
  • No, I do not hold a current CPR Certificate
  • Do you have previous experience in Community Care, Aged Care or Disability Support? (Please select all that apply) *
  • Aged Care
  • Disability Support
  • Community Care
  • None
  • Do you hold a current qualification in Aged Care, Disability, Community Care or Nursing? *
  • Certificate III
  • Certificate IV
  • Nursing Degree
  • I have a qualification that is not listed
  • I do not have a qualification
  • Do you have a smart phone with internet access? *
  • Yes
  • No
  • If yes, please specify which type? *
  • Do you speak any other languages than English? *
  • Yes
  • No
  • If yes, please specify which?
  • Are you COVID Vaccinated? Have you received 1 or 2 doses of the vaccine? Can you provide required evidence as per the PHO *
  • Can you tell me a bit about yourself and your expectations of this role. *
  • What attracted you to this role? *
  • Why should we hire you? What qualities can you bring to the role and Just Better Care? *
  • Please advise of your earliest available start date *
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