IT Support Officer
vor 3 Wochen
The ITSupport Officer will provide operational and technical support to end businessusers and technology colleagues.Technology services provided by Costa require technical monitoring,configuration, and troubleshooting as the needs arise. Providing a customerfirst focus and delivering a high level of service are key attributes of thisrole.
The ITSupport Officer will be working in a highly collaborative team environmentwhere communication within the team is critical to ensure the right mix ofsupport and education can be delivered to our diverse end user base. Taking arequest from inception through to resolution is important to deliveroperational delivery of growing, picking, packaging and distribution of ourproduce.
Primary Responsibilities
The key responsibilities of the role arehighlighted below:
- Respondingto support calls and helpdesk ticket queue
- Supportteam members to Troubleshooting laptop/desktop issues
- Problemsolving mobile phone handset issues
- Problemsolving and configuring printers
- MicrosoftOffice problem solving
- Windows10/11 problem solving
- Supportfor Office 365 environments
- Understandserver and network infrastructure
- Knowledgeand support of Active Directory
- Possibilityof travel to farm sites in Melbourne and interstate
- Work ina structured and consistent process for completing requests according to Costatechnology standards within the agreed timelines.
- Collaboratewith SME’s, stakeholders, and wider team to deliver on key initiatives.
- Collaborateand work with cross functional teams to take the project from feasibilitythrough to detailed design, implementation, testing and go live.
Key Performance Indicators
- HighStandard of customer service
- Supportend users to resolve their technology requests
- Work inaccordance with the policies and procedures of Costa Group
- Obeyall reasonable instructions to protect his/her own health and safety, and thehealth and safety of others
- Productiveand successful engagement with business stakeholders and meeting theirrequirements and expectations.
- Contributeby making positive suggestions on improvements to safe work practices
Key Relationships
Key Interactions (Internal &External) that this role must form productive relationships with
Group Management Team
Monthly – inform / advise / takedirection
Senior Management Team
Weekly – inform / collaborate
IT Team Members
Daily – inform / collaborate / direct
End Users
Daily – collaborate / direct
Daily – collaborate / direct
Qualifications Required – Education and/or professional
- Tertiaryqualification or working towards one is preferred
Desired Experience
- Microsoftcertification is advantageous
- Industrycertifications such as ITIL fundamentals will be valued
- Provennetwork and desktop troubleshooting ability (with basic server troubleshooting)
- Extensiveknowledge of Microsoft operating platforms
- Knowledgeof Microsoft 365 administration platforms
- Experiencewithin service desk environments using Jira
- Experiencewith Intune MDM (desired but not essential)
- Experiencewithin the agriculture sector (desired but not essential)
Additional Capabilities
- Awarenessand focus on value to customers
- Operatingin a Global IT environment
- Must beable to translate technical environments into business language
- Knowledgeof modern application platforms
Essential Personal Attributes
- Structuredapproach to the organisation and delegation of work
- Focusedon the development and delivery of quality outcomes
- Inventiveand collaborative problem solver
- The email and password you entered don't match.
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