Member Service Officer
vor 1 Monat
Who are we?
Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.
A great place to work
When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around.
We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here’s our commitments to you:
• Provide a diverse and inclusive workplace – because we know how important it is for everyone to be treated fairly and with respect.
• Give you flexibility – it’s important to recognise we are all unique and need to create work life balance.
• Offer paid parental leave – that supports both parent’s leave and their transition back to work.
• Create a fun environment – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• Work perks – that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more
The role and what we are looking for
Role Purpose
As Member Service Officer, you’ll need to provide excellence in Member Service by ensuring the appropriate resolution of queries on first contact for Member Trade accounts, products, and services.
Key Accountabilities
Customer Service
• Answer incoming calls from relevant phone queues as required, with a view to providing problem resolution on first contact.
• Ensure after hours voicemail messages are returned in a timely manner.
• Action and responding to email & portal enquiries within Service Level Agreement timeframes.
• Resolve general enquiries as they arise with a view to resolving those queries in a timely manner.
• Provide support for Capricorn Products including key Supplier accounts.
• Provide support to Members in relation to accessing and utilising myCAP.
• Ensure immediate escalation of all unresolved queries as per the complaints and escalation process.
• Liaise with suppliers and service providers as well as other internal departments to ensure the successful and efficient resolution of queries.
• Liaise with Area Managers as required to ensure they are kept well informed of Member & Supplier concerns and escalate queries to field staff if required.
• Add CRM calls to record all contacts with Members, Suppliers, and field staff.
• Enter manual updates accurately into Epicor as required and update notes.
• Ensure call centre statistics targets are met
Outbound Customer Service
• Conduct outbound call campaign calls as set our and rostered by Member Services Team Leader.
Capabilities Required:
Skills, Knowledge and Attributes
• Intermediate skill in the use of Microsoft Office Software Suite
• Exposure to basic accounting principles (desirable)
Experience
• 1 years’ experience within a Customer Service oriented role preferred.
Qualifications
• Completion of Year 10 High School Certificate or equivalent preferred.
• Customer Service Certificate (desirable).
The next steps
If you think you are the right person for this role and you believe in a Member first culture, then please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later.
For further information, support with your application and detail on Capricorn, please visit our website at www.capricorn.coop/careers.
#J-18808-LjbffrWir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Senior Member Service Officer
vor 4 Wochen
Perth, Österreich Capricorn VollzeitWho are we? Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards...
-
Member Service Officer
vor 1 Woche
Perth, Österreich Capricorn VollzeitWho are we? Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards...
-
Senior Member Service Officer
vor 1 Monat
Perth, Österreich Capricorn VollzeitWho are we? Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel...
-
Member Relations Officer
vor 1 Monat
Perth, Österreich Capricorn VollzeitWho are we?Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards...
-
Member Relations Officer
vor 4 Wochen
Perth, Österreich Capricorn VollzeitWho are we?Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards...
-
Member Relations Officer
vor 1 Monat
Perth, Österreich Capricorn VollzeitWho are we? Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel...
-
Member Rights Officer
vor 4 Wochen
Perth, Österreich Unitedvoicewa VollzeitThe United Workers Union its seeking a highly motivated individual to work in our Member Rights Teamin Brisbane, Queensland.United Workers’ Union is a powerful member-led union whose sole purpose is to serve the collective interests of members in workplaces and communities by winning significant and long-lasting gains. The Union is driving change by...
-
Team Member
vor 1 Tag
Perth, Österreich Grill'd VollzeitTeam Member - RestaurantGrill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in Perth and Inner Suburbs including: William Street, Brookfield Place, Mt Lawley,...
-
Service Development Officer
vor 4 Wochen
Perth, Österreich Moreton Bay Regional Council VollzeitJob Number:499679Division: Community & EnvironmentEmployment Status:PermanentCategories:Administration, Customer ServiceThe details:Permanent Full Time$83,879 pa + super (up to 12%) + leave loading (increasing to $86,814 pa effective 1 July 2024)Qld Local Government Industry Award (Stream A) - Level 4 of EBA59 day fortnight72.5 hour fortnightAbout our...
-
Service Development Officer
vor 4 Wochen
Perth, Österreich Moreton Bay Regional Council VollzeitJob Number:499679Division: Community & EnvironmentEmployment Status:PermanentCategories:Administration, Customer ServiceThe details:Permanent Full Time$83,879 pa + super (up to 12%) + leave loading (increasing to $86,814 pa effective 1 July 2024)Qld Local Government Industry Award (Stream A) - Level 4 of EBA59 day fortnight72.5 hour fortnightAbout our...
-
Client Services Officer
Vor 5 Tagen
Perth, Österreich TFE Hotels group VollzeitAdministrative Assistants (Administration & Office Support) Centrecare is a not for profit organisation committed to delivering quality professional counselling, support, accommodation, mediation and training services throughout the Perth metro, Goldfields, Esperance and South West regions of WA. We are seeking a Client Services Officer to work across...
-
International Guest Services Officer
vor 3 Wochen
Perth, Österreich National Trust of Australia Queensland VollzeitEmployment and Volunteer VacanciesEmployment and Volunteer VacanciesEmployment and Volunteer VacanciesEmployment and Volunteer VacanciesEmployment and Volunteer VacanciesEmployment and Volunteer VacanciesEmployment and Volunteer VacanciesInternational Guest Services OfficerBecome an integral part of our Guest Services Team and support our evolving...
-
Information Management Services Officer
vor 1 Woche
Perth, Österreich City of Gosnells VollzeitSee more about the role below, including the responsibilities and skills we are looking for.Information Management Services OfficerReference: 6617639Full time position (76 hours per fortnight)Nine-day fortnight optionGenerous superannuation (up to 16%, conditions apply)Health and wellbeing program (including free annual skin checks/flu vaccinations, biennial...
-
Deputy Chief Executive Officer
vor 1 Monat
Perth, Österreich Derwent Search VollzeitThe Company and Role:In this newly established role, the Deputy Chief Executive Officer overseeing member services at IBN Corporation (IBN) assumes a crucial position within the executive team. The objective is to aid the Chief Executive Officer in executing the strategic plan while prioritising member satisfaction, enhancing service quality, and...
-
Deputy Chief Executive Officer
vor 4 Wochen
Perth, Österreich Derwent Search VollzeitThe Company and Role:In this newly established role, the Deputy Chief Executive Officer overseeing member services at IBN Corporation (IBN) assumes a crucial position within the executive team. The objective is to aid the Chief Executive Officer in executing the strategic plan while prioritising member satisfaction, enhancing service quality, and...
-
Deputy Chief Executive Officer
vor 1 Monat
Perth, Österreich Derwent Search VollzeitThe Company and Role:In this newly established role, the Deputy Chief Executive Officer overseeing member services at IBN Corporation (IBN) assumes a crucial position within the executive team. The objective is to aid the Chief Executive Officer in executing the strategic plan while prioritising member satisfaction, enhancing service quality, and...
-
Deputy Chief Executive Officer
vor 4 Wochen
Perth, Österreich Derwent Search VollzeitThe Company and Role:In this newly established role, the Deputy Chief Executive Officer overseeing member services at IBN Corporation (IBN) assumes a crucial position within the executive team. The objective is to aid the Chief Executive Officer in executing the strategic plan while prioritising member satisfaction, enhancing service quality, and...
-
Operational Services Officer
vor 1 Tag
Perth, Österreich Industrial Finishing VollzeitOperational Services Officer - Clinical EquipmentQueensland Health- Birtinya, QLDGovernment, Defence & EmergencySource:Sunshine Coast Student Jobs HubJOB DESCRIPTIONAn exciting opportunity exists for an Operational Service Officer – Clinical Equipment to provide support for the Sunshine Coast Hospital and Health Service in the delivery and management of...
-
Service Officer Service Desk
Vor 5 Tagen
Perth, Österreich Indigeco Pty VollzeitExciting opportunity for Service Officer to join government agency on a contract basis.Pay Rate:$34.50 per hourStart Date:ASAPDuration:Until 20/12/24Location:Parramatta Square, SydneyThis government department is currently undergoing a SAP upgrade, expanding the volume of support requests handled by our Shared Services Service Desk. We are seeking a...
-
Heavy Diesel Mechanic Field Service Officer
Vor 5 Tagen
Perth, Österreich Maas Group Pty Limited VollzeitHeavy Diesel Mechanic Field Service OfficerSchwarz Excavations are looking for aField Service Fitterto support our workshop. Our Maintenance department is responsible for maintaining over 200 assets, including trucks, Light vehicles, earth moving machinery to help support our expanding business.We are looking for a self-motivated, energetic, hands-on person...