Head of Client Success, Enterprise

vor 4 Wochen

Melbourne, Österreich Reward Gateway Vollzeit

To make the world a better place to work

Sales and Customer Success

Full-time

Office | Melbourne, VIC, Australia

Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.

Reward Gatewayhelps companies engage, motivate and retain people – every day, all over the world. Partnering with over 2,500 companies in 23 countries, we empower more than 5 million employees to connect, appreciate and support one another to make the world a better place to work.

About the role

Our mission is to ‘Make the World a Better Place to Work' and to achieve this mission we are focused on being ANZ’s most loved Engagement Platform and Community. Our Head of Enterprise Client Success will play a pivotal role in this journey by leading, coaching and developing our team of 6 Enterprise Client Success Managers to create maximum client advocacy and loyalty.

What you'll be responsible forCustomer Advocacy and FeedbackAdoption and Success Management

Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

Account Retention and Expansion

Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

Skills you'll needService orientation

Actively seeks and develops strategies to help key stakeholders

Problem solving

Identifies problems and develops logical solutions that address the problems

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