Executive Director

Management (Community Services & Development)

Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia (LLA) focused on supporting the development and ongoing implementation of services focused on suicide prevention, mental health, domestic and family violence support, along with community wellbeing programs across both the geographical regions where we operate, as well as a range of digital services delivered nationally including Lifeline's 13 11 14 Crisis Support helpline, MensLine and Suicide Call Back Service (among others). 

To deliver on these services, LLD encompasses both a national remote based telehealth workforce as well as Lifeline Centres in Hunter region, Central Coast, Northern NSW, Eastern Suburbs-Bondi and New England/North West, (all in NSW), as well as Geelong, South West Victoria, Northern and Western Melbourne (in Victoria) and Central Australia.

LLD values the voices of lived and living experience, which informs our work and services. This position plays a critical role in our engagement with our Lived and Living Experience Advisory Group (LLEAG) as well as taking a lead role in our Clinical Governance Advisory Committee.

About the Position

The primary focus of the Executive Director Service Delivery (ED, SD) is to ensure that all our services are delivered in a reliable and safe way, with quality as the bedrock of our value proposition, support the organisation to grow and evolve while ensuring team wellbeing.

The ED, SD suits a seasoned leader in the mental health crisis support sector who has a track record in planning, operating and growing telephone and digital services to meet strategic plans as well as managing funding requirements.

The role provides thought leadership to the organisation through staying alert to developments in global mental health, suicide prevention and domestic and family violence support, sharing these to build organisational capability.

The ED, SD will also have a close working relationship with the Service Design and Enablement team at LLA as the organisations work together in considering opportunities for innovation or partnership across Lifelines service portfolio.

The ED, SD ideally would be located at one of our Centres however has the ability to work remotely if required.

Reporting to the CEO, the ED Service Delivery is accountable in the following Key Result Areas (KRAs):

• Service governance and quality
• Service development and growth
• Organisational leadership
• Executive team capability
• Leading and supporting our people, including our LLEAG
• Developing budgets and monitoring financial performance

About You

Your knowledge in leading and developing high-performing teams sets you apart. With a keen eye for best practices and service quality, you will offer insightful leadership, supporting the Heads of our Service Delivery teams. You have a deep understanding of relevant standards and legislation, ensuring compliance across all services and your commitment to consumer outcomes and workforce planning will be evident.

As a credentialed and experienced mental health practitioner, the ED, SD knows how to enable and motivate crisis supporters, volunteers and counselling teams to provide the best services possible, in alignment with quality, governance and compliance frameworks.

In return we will offer

• An opportunity to be part of Australia's leading and largest suicide prevention service that is there to support people as they contact us more than 4000 times each day across Australia.
• Salary packaging benefits
• A supportive and dynamic work environment
• The satisfaction of being part of a team that genuinely impacts the community.

Sound interesting……..we would love to hear from you

Candidates wishing to apply for this position should provide a current resume and cover letter outlining their ability to meet the position requirements.

To be successful in this position you will have:

• At least 10 years’ relevant sector experience in a service delivery organisation at a senior level.
• Tertiary qualifications (minimum Bachelor) in Health, Psychology, Social Work or Counselling.
• Contemporary knowledge of and experience in mental health crisis counselling, suicide prevention, and family violence.
• Capability to interpret trends and data to help design, implement and evaluate new services using a variety of platforms and operating models.
• Demonstrated knowledge and understanding of volunteer management practices.
• Demonstrated expertise in developing, leading and promoting clinical governance, risk, and quality frameworks.
• A proven strength in team building and engagement, with the ability to lead and motivate a diverse range of people working in hybrid arrangements.
• Ability to operate confidently and professionally at a senior executive level and present to boards and external stakeholders.
• Excellent all-round organisational capabilities, with strong written and verbal communication skills and an eye for detail.
• Experienced in developing corporate strategies and business plans, including the execution of change plans and budgets.

Lifeline Direct (LLD) is a wholly owned subsidiary of Lifeline Australia, delivering the suite of Lifeline's services across six geographical regions in both NSW and Victoria.

LLD works as a collaborative of local Lifeline Centres sharing administrative and other support services, which not only delivers efficiency in administration, but enables the Centres to work together in areas that were not previously possible. This, all while maintaining a sense of 'localness' to operate and serve local communities.

LLD encompasses the Hunter region, Central Coast, New England, Northern NSW, Geelong and South West Victoria.

Services include:

Crisis Support – phone, text and online chat

Face to Face Counselling

Video Counselling

Corporate Training – Mental Health, Suicide intervention and Domestic and Family Violence Response Training

Community Engagement, suicide prevention, intervention, postvention and bereavement Support

Employee Assistant Program

Retail Shops – 28 2nd hand shops across NSW and Victoria – revenue from sales is used to support vital local suicide prevention services

Lifeline Direct (LLD) is a wholly owned subsidiary of Lifeline Australia, delivering the suite of Lifeline's services across six geographical regions in both NSW and Victoria.

LLD works as a collaborative of local Lifeline Centres sharing administrative and other support services, which not only delivers efficiency in administration, but enables the Centres to work together in areas that were not previously possible. This, all while maintaining a sense of 'localness' to operate and serve local communities.

LLD encompasses the Hunter region, Central Coast, New England, Northern NSW, Geelong and South West Victoria.

Services include:

Crisis Support – phone, text and online chat

Face to Face Counselling

Video Counselling

Corporate Training – Mental Health, Suicide intervention and Domestic and Family Violence Response Training

Community Engagement, suicide prevention, intervention, postvention and bereavement Support

Employee Assistant Program

Retail Shops – 28 2nd hand shops across NSW and Victoria – revenue from sales is used to support vital local suicide prevention services

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