Quality Assurance Analyst

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for

• Implement quality assurance standards and procedures to ensure compliance with regulatory requirements and industry best practices.
• Perform quality assurance assessments for the Customer Relations function and provide feedback to support improved complaint outcomes.
• Monitor, analyse and report on enterprise wide Complaints QA results.
• Conduct regular reviews of operational processes, products, and services to identify areas for improvement and ensure adherence to quality standards.
• Analyse data and metrics to track quality performance and identify trends, patterns, and areas of concern.
• Prepare and present quality assurance reports and findings to management and stakeholders, highlighting areas of success and opportunities for improvement.

About you

• Proven experience in quality assurance, process improvement, or a related field within the financial services or insurance industry.
• Strong understanding of regulatory frameworks including RG271 and the General Insurance Code of Practice.
• Strong analytical and problem-solving skills with the ability to interpret data and metrics to drive quality improvements.
• Attention to detail and a commitment to upholding high-quality standards across all operational areas.
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.

What's on offer

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for

• Implement quality assurance standards and procedures to ensure compliance with regulatory requirements and industry best practices.
• Perform quality assurance assessments for the Customer Relations function and provide feedback to support improved complaint outcomes.
• Monitor, analyse and report on enterprise wide Complaints QA results.
• Conduct regular reviews of operational processes, products, and services to identify areas for improvement and ensure adherence to quality standards.
• Analyse data and metrics to track quality performance and identify trends, patterns, and areas of concern.
• Prepare and present quality assurance reports and findings to management and stakeholders, highlighting areas of success and opportunities for improvement.

About you

• Proven experience in quality assurance, process improvement, or a related field within the financial services or insurance industry.
• Strong understanding of regulatory frameworks including RG271 and the General Insurance Code of Practice.
• Strong analytical and problem-solving skills with the ability to interpret data and metrics to drive quality improvements.
• Attention to detail and a commitment to upholding high-quality standards across all operational areas.
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.

What's on offer

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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