Service Delivery Manager

Vor 3 Tagen


Sydney, Österreich PRA Australia Vollzeit

Exciting Opportunity Alert
An industry-leading specialist in cloud services for businesses and government is hiring a Service Delivery Manager
 
Why Join Us?
  • #1 Tech Best Great Place to Work in 2024
  • Australia’s #1 Managed Services Cloud business.
  • Highest Net Promoter Score on the ASX.
  • World’s best customer experience – World Communications Awards 2020 winner.
About the Role As a Service Delivery Manager, you will:
  • Build and manage strategic operational relationships, including C-suite contacts.
  • Support customers with their operational needs through site visits and phone contact.
  • Manage project implementations and changes to services.
  • Act as a point of escalation for operational issues.
  • Identify opportunities to meet customer needs with our products and services.
What We're Looking For
  • A university degree.
  • 5+ years in roles such as Service Delivery Manager, Project Manager, or Customer Success Manager.
  • Experience in IT, preferably with a Managed Services, IaaS, or Cloud provider.
  • Understanding of cloud technologies.
  • ITIL, Agile, and/or Prince II certifications (highly desirable).
  • Excellent communication skills and a passion for exceptional customer service.
 
#JobOpportunity #ServiceDeliveryManager #CloudServices #CareerGrowth #GreatPlaceToWork #CustomerSuccess #J-18808-Ljbffr

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