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Customer Solutions Engineer

vor 5 Monaten

Melbourne, Österreich Macquarie Technology Group Vollzeit

There’s something special about working for Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do We make a difference and we’re #SoUnTelco in everything we do.

If you want to make a difference, then this is the place for you

The Role

The Customer Solutions Engineer role facilitates the delivery of customer projects generated by the Macquarie sales team.

You would be a member of Service Delivery and be responsible for the technical approval, micro design, implementation and quality of a customer’s project from post sales to operations.

What you will be doing
  • Ensure project’s technical design and implementation are delivered with a heightened focus on quality
  • Work with your team to service customer projects from sales, online orders and standard and non-standard design approvals
  • Approve, design and implement changes to existing and new complex data and hosting solutions across our broad product range
  • Achieve customer project commitments within scheduled timeframes
Your ideal experience will include
  • Strong practical knowledge of routing and switching protocols (examples: BGP, EIGRP, OSPF, and STP), LAN redundancy technologies
  • Knowledge of MPLS, Firewall and SDWAN (Preferable, not mandatory)
  • Experience reviewing and approving projects
  • Qualifications in either Engineering or Computer Science (or related field)
  • CCNA and / or JNCIA (or equivalent) – this is mandatory
  • 3 - 5 years experience across a broad range of data technologies, SIP / Voice
  • A genuine passion for working with customers and finding unique solutions for their businesses
Why us
  • You’d be joining a company that has the highest Net Promoter Score on the ASX, theWorld's best customer experience&crowned in 2020 at the World Communications Awards.
  • You’ll get to make an impact:Enjoy being part of a driven team with a collaborative culture that values decision-makers and action
  • We Invest in you: Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group
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