Customer Service Specialist Specialist
vor 2 Monaten
- Note we have 6 fulltime roles available.
- Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office.
- Note we have 6 fulltime roles available.
- Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office.
See yourself in our team
Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and
informant during a new deceased notification process; and assisting callers on existing estate matters.
Our customer value proposition is 'Simply and Safely Meeting Our Customer's Needs-Brilliant When It Matters'.
As an Estate, Settlement and Support Specialist you are expected to bring these words to life by providing high levels of empathy and emotional intelligence during interactions whilst adapting communication style to different demographics and stakeholders.
About you
You will have demonstrated experience working with vulnerable individuals, with the ability to help them navigate a difficult situation.
Empathy is one of your greatest strengths, equipping you with the ability to successfully handle challenging conversations and deliver empathetic customer service, each and every interaction.
Compassion is key, your kind and caring nature drives you to help others, making you successful as an Estate Settlement and Support Specialist.
Do work that matters
Our Estate Settlement and Support Specialists are a critical support function for our customers who are going through a difficult situation involving the loss of a loved one.
Our consultants provide customers peace of mind and provide solutions to complex situations where a high level of empathy and strong service is at its core.
The team deals with a multitude of challenging calls where your empathy, support and guidance for our customers is crucial.
Other core responsibilities include:
- Provide a high level of empathy and emotional intelligence during interactions
- Support internal and external customers with solutions to a wide range of complex banking enquiries and complaints
- Evidence an ability for analytic problem solving
- Deliver exemplary customer service at all times aligned to SOP's and quality standards
- Triage and escalate enquires for immediate action based on customer need and business requirements
- Achieve or exceed individual and team performance targets
- Develop and maintain strong professional relationships with cross business unit colleagues that support the achievement of broader team goals and objectives
Working from home
If working from home you will need to supply the following (at your own cost)
- Strong internet connection
- Ergonomic desk and chair
- Private area
- 2 monitors
- Keyboard
- Docking station
Advertising End Date: 28/02/2024
Job ID REQ202424 Share this jobMore jobs from Commonwealth Bank of Australia #J-18808-Ljbffr
-
Customer Service Specialist
Vor 4 Tagen
Melbourne, Österreich Iccons VollzeitOverview: In this role, you will form part of ICCONS Customer Service and Internal Sales team and you will contribute first hand to achieving ICCONS sales and service targets, managing customer inquiries, and ensuring smooth order processing. This position requires strong organizational skills, attention to detail, and excellent communication abilities to...
-
Customer Experience Specialist
vor 20 Stunden
Melbourne, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. | My Account Options Job Description - Customer Experience Specialist - Melbourne (03XAA) Customer Experience Specialist - Melbourne AU-VIC-Melbourne Summary The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our...
-
Service Line Specialist
vor 3 Wochen
Melbourne, Österreich Cognizant VollzeitCognizant seeks a highly experienced Service Line Specialist to join our inclusive and collaborative team in Melbourne. This full-time role comes with a favourable salary and benefits package. As a Service Line Specialist, you will leverage your domain expertise to drive business growth, optimise service delivery and enhance customer satisfaction. You will...
-
Melbourne - Customer Experience Specialist
vor 1 Monat
Melbourne, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. Job Description - Melbourne - Customer Experience Specialist (03VRS) AU-VIC-Melbourne Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality...
-
Melbourne - Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. Job Description - Melbourne - Customer Experience Specialist (03VRS) AU-VIC-Melbourne Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality...
-
Service Line Specialist
vor 1 Tag
Melbourne, Österreich Cognizant VollzeitCognizant seeks a highly experienced Service Line Specialist to join our inclusive and collaborative team in Melbourne. This full-time role comes with a favourable salary and benefits package. As a Service Line Specialist, you will leverage your domain expertise to drive business growth, optimise service delivery and enhance customer satisfaction. You will...
-
Service Line Specialist
vor 2 Wochen
Melbourne, Österreich Cognizant VollzeitCognizant seeks a highly experienced Service Line Specialist to join our inclusive and collaborative team in Melbourne. This full-time role comes with a favourable salary and benefits package. As a Service Line Specialist, you will leverage your domain expertise to drive business growth, optimise service delivery and enhance customer satisfaction. You will...
-
Customer Service Specialist
Vor 4 Tagen
Melbourne, Österreich Talentright VollzeitPosition OverviewAre you a proactive self-starter with a track record of fostering positive relationships? Metrix Group invites you to join our dynamic team as a Customer Service Specialist. Make a meaningful impact while enjoying a supportive environment in our state-of-the-art facility.Key role in daily operationsThriving family-owned business with a...
-
IT Customer Support Specialist
vor 2 Wochen
Melbourne, Österreich Agfa-Gevaert VollzeitSelect how often (in days) to receive an alert: Create Alert Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.Agfa HealthCare supports care providers and assists their health professionals across hospital...
-
IT Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Agfa-Gevaert VollzeitSelect how often (in days) to receive an alert: Create Alert Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.Agfa HealthCare supports care providers and assists their health professionals across hospital...
-
IT Customer Support Specialist
vor 4 Wochen
Melbourne, Österreich Agfa-Gevaert VollzeitSelect how often (in days) to receive an alert: Create Alert Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.Agfa HealthCare supports care providers and assists their health professionals across hospital...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich VendorPanel Pty Vollzeit1 week ago Be among the first 25 applicants Direct message the job poster from VendorPanelAre you looking for a role that offers progression within an award-winning SaaS business?Do you want to dive into a role where no two days are the same?Are you passionate about delivering exceptional customer support? Are you looking for a role that offers...
-
Customer Support Specialist
vor 4 Wochen
Melbourne, Österreich VendorPanel Pty Vollzeit1 week ago Be among the first 25 applicants Direct message the job poster from VendorPanelAre you looking for a role that offers progression within an award-winning SaaS business?Do you want to dive into a role where no two days are the same?Are you passionate about delivering exceptional customer support? Are you looking for a role that offers...
-
Service Line Specialist
vor 1 Woche
Melbourne, Österreich Cognizant VollzeitFull time Add expected salary to your profile for insights Cognizant seeks a highly experienced Service Line Specialist to join our inclusive and collaborative team in Melbourne. This full-time role comes with a favourable salary and benefits package. As a Service Line Specialist, you will leverage your domain expertise to drive business growth,...
-
Security Remediation Specialist
Vor 4 Tagen
Melbourne, Österreich LZ Security & Service GmbH VollzeitSecurity Remediation Specialist The role will work as part of the Security Teams to protect the clients brand and the customer experience by proactively detecting, disrupting, remediating and mitigating cyber security risks across the organisation. The Cyber Security Remediation Specialist will assist in implementing, managing, and monitoring security...
-
Service Line Specialist
vor 1 Woche
Melbourne, Österreich Cognizant VollzeitWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will...
-
Customer Experience Specialist
vor 1 Monat
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitCustomer Experience Specialist - Accounting Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitCustomer Experience Specialist - Accounting Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
