Team Manager
vor 2 Wochen
Team Manager - Personal Injury | Melbourne, VIC
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for
- Ensuring customer expectations and business objectives are met by maximising team performance through the delivery of our strategy, effective management practices and upholding the standards and continuous improvements of the business process.
- Meeting the key financial performance objectives (relevant to the team) as prescribed under WorkSafe's APA performance measurements.
- Keeping the teams informed of their performance and creating awareness of their opportunities for improvement and what we are doing to increase performance.
- Supporting other Leaders in managing their resources to ensure that key personal and critical business activities which drive performance are effectively and continuously a high priority and focus.
- Establishing and contributing to a broader team culture that enhances staff engagement and commitment to our objective, ensuring inclusion, enjoyment, and fulfilment.
- Managing internal relationships, modelling team collaboration in resolving issues within and across teams and providing direction and support when escalated.
- Serving as the escalation point for all matters of a complex technical nature or where the regulator or employer customer requires management support.
About you
- Extensive experience in Workers' Compensation or Personal Injury Claims Management.
- Proven experience in people leadership, including Team Management and leadership experience, developing high-performing teams, and building talent pipelines.
- Ability to understand performance metrics and business rules and interpret data reports.
- Understanding the relevant regulatory and legislative compliance requirements that impact the organisation.
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.
- Comprehensive understanding of claims management models and cost drivers.
- The ability to recognise, avert, manage, and escalate the conflict to effective and timely resolution.
- Demonstrated ability to partner effectively with business leaders and establish strong professional relationships across the enterprise.
What's on offer?
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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