Financial Hardship Assessor

vor 3 Wochen

Brisbane City, Österreich Suncorp Group Vollzeit

Take the next step. Be part of something bigger at Suncorp.

Suncorp Group are looking for the best-in-class Financial Hardship Assessor to join their team. This is an exciting permanent full-time role based in Brisbane.

As a Financial Hardship Assessor, you will be providing customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.

What you’ll do

  • Assist customers with their hardship enquiry by assessing applications and making recommendations
  • Determine the most appropriate course of action to provide a genuine assessment to assist Suncorp Customers experiencing periods of financial hardship
  • Completion of summary Loan File checks, if applicable, to review initial customer lending
  • Provide empathy to customers and direct to appropriate counselling services where necessary
  • Provide guidance and information to customers where a Hardship Notice is evidenced
  • Maintain relationship and regular contact with allocated customers until such time that their financial difficulties have remedied, or other alternatives have been sought

What we can offer you

  • A permanent full-time role across Monday to Friday
  • Hybrid working – This role offers the flexibility to work both at home and in the office
  • A competitive remuneration package
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
  • Understanding of the legal and regulatory framework in which team must operate is desired
  • Excellent communication skills both verbal and written
  • Ability to negotiate or mediate – able to handle difficult emotive recovery situations in a caring assertive manner
  • Ability to critically assess data, subjective material and other inputs to make objective judgements

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail. 

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact lisa.scanlon@suncorp.com.au for a confidential conversation.

Advertised: 30 May 2024 AUS Eastern Standard Time
Applications close: 14 Jun 2024 AUS Eastern Standard Time

Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.

#J-18808-Ljbffr

  • Financial Hardship Assessor

    vor 4 Wochen

    Brisbane City, Österreich Suncorp Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Suncorp Group are looking for the best-in-class Financial Hardship Assessor to join their team. This is an exciting permanent full-time role based in Brisbane.As a Financial Hardship Assessor, you will be providing customers with genuine assistance through periods of agreed financial hardship onto...

  • Financial Hardship Assessor

    vor 4 Wochen

    Brisbane City, Österreich Suncorp Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Suncorp Group are looking for the best-in-class Financial Hardship Assessor to join their team. This is an exciting permanent full-time role based in Brisbane.As a Financial Hardship Assessor, you will be providing customers with genuine assistance through periods of agreed financial hardship onto...

  • Financial Hardship Assessor

    vor 2 Wochen

    Brisbane City, Österreich Suncorp Group Limited Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Sorry, we can't provide additional information about this job right now.Utilise Injury Liability Insurance experience and join our friendly teamThe DI Data Lead enables realisation of the data vision and requirements for design & build within the Digital Insurer program. This person will be...

  • Motor Assessor

    Vor 3 Tagen

    Brisbane City, Österreich Allianz Popular SL. Vollzeit

    Motor Assessor | Brisbane, QLD | Tool of Trade vehicle provided At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing...

  • Motor Assessor

    vor 1 Monat

    Brisbane City, Österreich Insurance Australia Group Limited Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Make a difference as a Motor Assessor Join the largest insurance group in Australia and New Zealand.  YOUR ROLE We are looking for highly motivated trade qualified people to join our assessing team in Metropolitan Queensland for full time,...

  • Motor Assessor

    vor 4 Wochen

    Brisbane City, Österreich Insurance Australia Group Limited Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Make a difference as a Motor Assessor Join the largest insurance group in Australia and New Zealand.  YOUR ROLE We are looking for highly motivated trade qualified people to join our assessing team in Metropolitan Queensland for full time,...

  • Mobile Lending Manager

    vor 4 Wochen

    Brisbane City, Österreich Suncorp Group Limited Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Sorry, we can't provide additional information about this job right now.Flexible working locations of Brisbane or Sydney |Drive forward the delivery, engineering decisions and platform solutions |WFH options available + bonus structure + Suncorp exclusive benefitsJoin our Rockhampton branch as a...

  • Mobile Lending Manager

    vor 4 Wochen

    Brisbane, Österreich Suncorp Group Limited Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Sorry, we can't provide additional information about this job right now.Flexible working locations of Brisbane or Sydney |Drive forward the delivery, engineering decisions and platform solutions |WFH options available + bonus structure + Suncorp exclusive benefitsJoin our Rockhampton branch as a...

  • Performance Partner

    vor 4 Wochen

    Brisbane, Österreich Suncorp Group Limited Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Sorry, we can't provide additional information about this job right now.Flexible working locations of Brisbane or Sydney |Drive forward the delivery, engineering decisions and platform solutions |WFH options available + bonus structure + Suncorp exclusive benefitsJoin our Rockhampton branch as a...

  • Junior Finance Analyst

    vor 3 Wochen

    Brisbane City, Österreich eFinancialCareers Ltd. Vollzeit

    Junior Finance Analyst Global Payments, Inc. Brisbane, Australia Junior Finance Analyst Global Payments, Inc. Brisbane, Australia Posted 1 day ago Permanent Competitive Junior Finance Analyst Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for...

  • Customer Care Specialist

    vor 1 Monat

    Brisbane City, Österreich eFinancialCareers Ltd. Vollzeit

    Customer Care Specialist - Inbound Global Payments, Inc. Brisbane, Australia Customer Care Specialist - Inbound Global Payments, Inc. Brisbane, Australia Posted 2 days ago Permanent Competitive Customer Care Specialist - Inbound Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers...

  • Team Leader, Customer Support

    vor 4 Wochen

    Brisbane City, Österreich Suncorp Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Seeking a professional to lead a dynamic team to deliver customer obsessed interactionsSeeking a transformational thinker who can also manage operational obligationsBrisbane based roleAt Suncorp, we are committed to providing exceptional service and support to our customers. We are currently seeking...

  • Team Leader, Customer Support

    vor 4 Wochen

    Brisbane City, Österreich Suncorp Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Seeking a professional to lead a dynamic team to deliver customer obsessed interactionsSeeking a transformational thinker who can also manage operational obligationsBrisbane based roleAt Suncorp, we are committed to providing exceptional service and support to our customers. We are currently seeking...

  • Product Analyst

    vor 1 Monat

    Brisbane City, Österreich eFinancialCareers Ltd. Vollzeit

    Product Analyst Global Payments, Inc. Brisbane, Australia Product Analyst Global Payments, Inc. Brisbane, Australia Posted 5 days ago Permanent Competitive Product Analyst Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid...

  • Solutions Architect

    vor 4 Wochen

    Brisbane City, Österreich eFinancialCareers Ltd. Vollzeit

    Solutions Architect Global Payments, Inc. Brisbane, Australia Solutions Architect Global Payments, Inc. Brisbane, Australia Posted 1 day ago Permanent Competitive Solutions Architect Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit,...

  • Partner Solutions Architect

    vor 3 Wochen

    Brisbane City, Österreich eFinancialCareers Ltd. Vollzeit

    Partner Solutions Architect Global Payments, Inc. Brisbane, Australia Partner Solutions Architect Global Payments, Inc. Brisbane, Australia Posted 5 days ago Permanent Competitive Partner Solutions Architect Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments...

  • Social Media and Content Marketing Manager

    vor 3 Wochen

    Brisbane City, Österreich eFinancialCareers Ltd. Vollzeit

    Social Media and Content Marketing Manager Social Media and Content Marketing Manager Global Payments, Inc. Brisbane, Australia Social Media and Content Marketing Manager Global Payments, Inc. Brisbane, Australia Posted 1 day ago Permanent Competitive Social Media and Content Marketing Manager Every day, Global Payments makes it possible...

  • Partner Solutions Architect

    Vor 3 Tagen

    Brisbane City, Österreich ISTITUTO MARANGONI Vollzeit

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Partner Solutions Architect

    vor 3 Wochen

    Brisbane City, Österreich Global Payments Vollzeit

    Partner Solutions Architect page is loaded Partner Solutions Architect Apply locations Fortitude Valley, Queensland, Australia time type Full time posted on Posted Today job requisition id R0051809 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our...

  • Head of Business Operations

    vor 2 Monaten

    Council of the City of Sydney, Österreich Police Bank Ltd. Vollzeit

    We are seeking a visionary and strategic Head of Business Operations to join our dynamic team. In this critical leadership role, you'll be responsible for overseeing all aspects of our core banking operations, ensuring efficiency, effectiveness, and a seamless member experience.About the roleYou will directly lead and manage several teams crucial to the...