Aktuelle Jobs im Zusammenhang mit Service Assurance and Optimisation Analyst - Canberra - Datacom
-
Service Desk Analyst
vor 4 Monaten
Canberra, Österreich KBR VollzeitTitle:Service Desk AnalystYour KBR future â delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal â to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...
-
Test Analysts
vor 2 Wochen
Canberra, Österreich CYOS Solutions VollzeitApplication closing date: Wednesday, 18 September 2024 • 11:59pm, Canberra time (in Canberra)Estimated start date: Friday, 01 November 2024Location of work: ACTWorking arrangements: Candidates must work from Services Australia's offices in one of the identified locations a minimum of 3 days per week. Flexible working from home arrangements granted on a...
-
DevOps Engineer
vor 2 Wochen
Canberra, Österreich CYOS Solutions VollzeitApplication closing date: Wednesday, 18 September 2024 • 11:59pm, Canberra timeEstimated start date: Tuesday, 01 October 2024Location of work: ACTWorking arrangements: Candidates will work from Services Australia's office with flexible working from home arrangements granted on a case by case basis.Length of contract: 12 MonthsContract extensions: 2x 12...
-
Technical Service Engineer
vor 2 Wochen
Canberra, Österreich KBR VollzeitTitle:Technical Service Engineer (L3) AM&CYour KBR future â delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal â to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the...
-
Sydney, Canberra or Melbourne, Österreich Australian Sports Commission VollzeitThe Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to...
-
Food and Beverage Team Leader
vor 4 Wochen
CANBERRA, Österreich Hyatt VollzeitDescription: About Hyatt Hotel Canberra - A Park Hyatt Hotel Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional...
-
Athlete Wellbeing and Engagement Adviser
vor 1 Woche
Bruce, Canberra, Österreich ACT Academy of Sport Vollzeit(PN 45723) Sport and Recreation are seeking a suitably qualified, experienced and enthusiastic individual to join the ACT Academy of Sport (ACTAS) team as the Athlete Wellbeing and Engagement (AW&E) Adviser. The AW&E Adviser is a member of ACTAS’ multidiscipline Performance Service Team that provide high performance support services to selected athletes...
-
Data and Configuration Manager EWIS J&A
vor 3 Monaten
Canberra, Österreich KBR VollzeitTitle:Data and Configuration Manager EWIS J&ARole description The Data and Configuration Manager will support the EWIS â Joint and Air sustainment programs by providing configuration knowledge to support technical and engineering activities and ensure quality and compliance with appropriate technical delegations commensurate with relevant...
-
ILS Manager Joint Systems
vor 2 Monaten
Canberra, Österreich KBR VollzeitTitle:ILS Manager Joint SystemsKBR Government Solutions APACFrom individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR. Our strength as an Australian company is demonstrated through more than 60 years of successful project and solution delivery.Headquartered in...
-
Chief Technical Nuclear Advisor
vor 2 Monaten
Canberra, Österreich KBR VollzeitTitle:Chief Technical Nuclear AdvisorThe CompanyFrom individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR. Our strength as an Australian company is demonstrated through more than 60 years of successful project and solution delivery.Headquartered in Canberra, KBR...
-
Canberra, Österreich KBR VollzeitTitle:EOI - Program Manager Intelligence, Situation Awareness and TargetingYour KBR future â delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal â to improve the world.KBR delivers science, technology and engineering solutions to...
-
Test Center Manager
vor 1 Monat
Canberra, Österreich Pearson VollzeitDescription - Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure...
-
High Performance Computing
vor 2 Monaten
Canberra, Österreich HPE VollzeitHigh Performance Computing (HPC) System Support Engineer This role has been designed as âHybridâ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and...
-
Software Tester
vor 2 Wochen
Canberra or Melbourne, Österreich Australian Sports Commission VollzeitThe Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to...
-
System Administrator
vor 3 Monaten
Canberra, Österreich KBR VollzeitTitle:System Administrator (L2)Your KBR future â delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal â to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...
-
Supply Chain Management Officer
vor 4 Monaten
Canberra, Österreich KBR VollzeitTitle:Supply Chain Management OfficerYour KBR future â delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal â to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...
-
Early Career Sport Physiotherapist
Vor 3 Tagen
Canberra, Österreich Australian Sports Commission VollzeitThe Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to...
-
Project Consultant
Vor 4 Tagen
Canberra, Österreich ACOR Consultants VollzeitACOR is a national, employee-owned engineering consulting firm, offering a full range of specialist engineering services across multiple sectors. We have a proven track record for the successful delivery of large-scale multi-discipline projects, as well as smaller niche assignments. Our client’s needs are at the core of everything we do – their success...
-
Associate Manager Consulting
vor 1 Tag
Canberra, Österreich DXC Technology VollzeitJob Description:Why join DXC Technology?DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more...
-
Partner Account Manager
Vor 5 Tagen
Canberra, Österreich Amazon VollzeitDESCRIPTIONAmazon Web Services (AWS) is leading the next paradigm shift in computing and is looking for an experienced Partner Development Manager to develop relationships and manage opportunities with our Partner Community specifically on opportunities within ACT (Federal, NatSec and State) Public Sector. As a Partner Development Manager within AWS, you...
Service Assurance and Optimisation Analyst
vor 4 Monaten
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role
Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You will have the opportunity to use your excellent knowledge and passion for working with people; along with your business nous and understanding of the best options for our customers moving forwards. You can be proactive, innovative and look at ways to improve people’s lives through technology.
This role will be based in our Canberra office. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best
What you’ll do
At the moment, as Service Assurance and Optimisation Analyst you will be Customer facing and you will be focused on:
- Maintenance of the SLM Framework - maintain the underlying structure of the agreed Service Levels Management approach and structure.
- Identification of Service Requirements - The Service Level Requirements are to be documented and submitted to an initial evaluation, so that alternatives may be sought at an early stage for requirements which are not technically or economically feasible.
- Agreements Sign-Off and Service Activation – Assist with the relevant Service Level Agreements sign off after completion of Service Transition, and to check if Service Acceptance Criteria are fulfilled. In particular, this process makes sure that all relevant OLA’s (if applicable) are signed off by their Service Owners, and that the SLA is signed off by the customer.
- Service Level Monitoring and Reporting – Continual monitoring achieved for service levels and compare them with agreed service level targets. This information is circulated to customers and all other relevant parties, as a basis for measures to improve service quality.
- Service Level Analysis – Continual involvement and facilitation with the customer and internally to ensure service level trends and monthly outcomes are communicated, with any negotiation on credits/exemptions occurring. This would be a joint activity with the Service Delivery Manager.
- Service Level Adherence – works with Service lines to ensure adherence to service levels on a near real time basis, and that any exemptions required, follow the appropriate process and are agreed with the Customer.
We are an agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring
This is an exciting role and, as such, we are looking for someone with extensive Service Desk Analyst with experience working in a managed service environment looking for their next step in their career.
You will bring a good understanding of service management methodologies including ITIL and have a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none.
- Experience with using ServiceNow and Cherwell
- Ability to review service tickets and champion their successful completion to SLA’s
- Strong coordinator skills and ability to work in cross functional teams.
- Exposure to reporting in Excel and Power BI will be highly regarded
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
#LI-Hybrid
#J-18808-Ljbffr