Implementation & Change Specialist Melbourne, Australia
vor 4 Wochen
What's in it for you?Are you a maestro of making things happen? Are you a change management champion with a love of the crypto and the web3 world? Do you have a passion for delivering unforgettable projects on time and budget? Then look no further as we may have the perfect role for you. We are on the hunt for an Implementation & Change Specialist to join our Operations team to help optimize our processes and procedures If you're an ambitious Change and Delivery professional with a passion for online gaming then this is the perfect role for you
Your role with us
Your mission should you choose to accept it, will be to play a pivotal role in driving operational excellence and supporting the strategic initiatives at Easygo. The purpose of this role is to support the Operations team from a Project and Change management perspective. You will align organizational goals with day-to-day operations, optimize resources, enhance team efficiency and performance, facilitate cross-functional collaboration, and ensure effective change and project management. Your role will focus on data analysis, performance reporting, agent engagement, process improvement and cross team collaboration.
Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.
Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 200+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today
What you'll do:
- Strategic Alignment Support:
Assist in understanding and aligning team priorities with the company's strategic expansion plan and requirements to support organizational goals and objectives. - Data Analysis and Resource Planning Support:
Conduct data analysis of ticket volume and team performance to support resource planning and allocation decisions for optimal efficiency. - Performance Metrics Reporting Assistance:
Support the generation of comprehensive agents performance reports, including team-specific metrics reports. - Agent Engagement and Process Improvement Support:
Participate in efforts to gather agents pain points and issues through interviews and meetings. Assist in analyzing ticket categories and handling times to identify areas for improvement and contribute to the development of initiatives to enhance teams performance and efficiency. - Cross-Functional Collaboration Assistance:
Collaborate with other departments and teams to understand changes, requirements, and initiatives. Provide support in coordinating and executing cross-functional efforts to minimize disruptions and ensure smooth implementation within the Customer Operations department. - Project Management Support:
Assist in utilizing JIRA to track all projects and initiatives within the Customer Operations department and cross-functional projects. Contribute to the regular updates of the JIRA board to ensure transparency and accountability in project management.
What you'll bring:
- Minimum 2 years in a customer experience or change/project/product/BA role
- Strong understanding of project, change and operation management best practices
- Ability to understand and balance business requirements with customer needs and operational
challenges - Strong communication and collaboration skills
- Bachelor's degree in Business, Marketing, Psychology or a similar field
- Experience with CX technology solutions like CRM or customer support systems
- Experience in e-commerce or SaaS industry
- Experience working in regulated markets, especially gambling
Qualities or behaviours
- Customer-Focused: Empathetic and passionate about delivering exceptional customer experiences.
- Analytical: Able to analyze complex data to inform decisions.
- Detail-Oriented: Attention to detail in recognizing customer needs and pain points.
- Collaborative: Ability to work with multiple departments to achieve common goals.
- Results-Driven: A focus on achieving measurable outcomes.
- Proactive: Ability to identify and solve problems before they arise.
- Continuous Learner: Up-to-date with the latest in customer experience trends and technologies.
- EAP access for you and your family
- A full-time barista who will make you coffee, tea and fresh juices
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Help yourself to the drinks fridges and snack shelves
“We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant”
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
What best describes your Australian working rights? (Citizen, PR, or VISA) *
-
Implementation Specialist
vor 1 Monat
Melbourne, Österreich Solera Corporation VollzeitImplementation Specialist page is loaded Implementation Specialist Apply locations Melbourne time type Full time posted on Posted 20 Days Ago job requisition id JR-016936 Implementation Specialist (P3) – Melbourne, AustraliaWho We Are Solera is a global leader in data and software services that strives to transform every...
-
Implementation Specialist
vor 3 Wochen
Melbourne, Österreich Solera Corporation VollzeitImplementation Specialist page is loaded Implementation Specialist Apply locations Melbourne time type Full time posted on Posted 20 Days Ago job requisition id JR-016936 Implementation Specialist (P3) – Melbourne, AustraliaWho We Are Solera is a global leader in data and software services that strives to transform every...
-
Implementation Specialist
vor 3 Wochen
Melbourne, Österreich Solera VollzeitConsultants (Information & Communication Technology) Implementation Specialist – Melbourne, AustraliaWho We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most...
-
HRIS Implementation Change Manager
vor 3 Wochen
Melbourne, Österreich TLC Health Care VollzeitDetails - HRIS Implementation Change Manager Apply now Job no: 502749 Work type: Full-Time Location: Melbourne Categories: Human resources, Information Technology, Healthcare TLC Healthcare is an Employer of Choice for the last 8 consecutive years and a Global Healthy Workplaces award winner for large employers in 2023 and dedicated to being leaders in...
-
Council Jobs Melbourne
vor 4 Wochen
Melbourne, Österreich City of Melbourne VollzeitJob Description: As a member of the Risk Management Team, the Audit and Compliance Specialist is a strategic and highly cross-functional role allowing interaction with all aspects of the organisation. You will contribute to the corporate risk management program and be an advocate for risk management across the organisation. You will assist with the alignment...
-
Council Jobs Melbourne
vor 3 Monaten
Melbourne, Österreich City of Melbourne VollzeitJob Description: As a member of the Risk Management Team, the Audit and Compliance Specialist is a strategic and highly cross-functional role allowing interaction with all aspects of the organisation. You will contribute to the corporate risk management program and be an advocate for risk management across the organisation. You will assist with the alignment...
-
City of Melbourne Careers
vor 4 Wochen
Melbourne, Österreich City of Melbourne VollzeitJob Description: As a member of the Risk Management Team, the Audit and Compliance Specialist is a strategic and highly cross-functional role allowing interaction with all aspects of the organisation. You will contribute to the corporate risk management program and be an advocate for risk management across the organisation. You will assist with the alignment...
-
City of Melbourne Careers
vor 3 Monaten
Melbourne, Österreich City of Melbourne VollzeitJob Description: As a member of the Risk Management Team, the Audit and Compliance Specialist is a strategic and highly cross-functional role allowing interaction with all aspects of the organisation. You will contribute to the corporate risk management program and be an advocate for risk management across the organisation. You will assist with the alignment...
-
Melbourne, Österreich IXL VollzeitProfessional Learning Specialist, Melbourne, AustraliaMelbourne, AustraliaIXL Learning, developer of personalized learning products used by millions of people globally, is seeking an enthusiastic individual who has a passion for integrating technology and best practice instruction into schools and classrooms to help all students reach their full potential. ...
-
Manager, Operational Resilience
Vor 3 Tagen
Melbourne, Österreich AMP VollzeitCompliance & Risk (Banking & Financial Services)If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be....
-
Manager, Operational Resilience
Vor 4 Tagen
Melbourne, Österreich AMP VollzeitCompliance & Risk (Banking & Financial Services) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...
-
Implementation Specialist
vor 4 Wochen
Melbourne, Österreich Edrolo VollzeitClient Services & Implementation Specialist Who Are We? If you’re looking to make the move to a growing company making a real, positive difference in the world, a role in our Implementation Team might be for you! Edrolo is an Australian, venture-backed ed-tech startup with a mission to improve education. Our in-house content production, tech, sales, and...
-
Implementation Specialist
vor 4 Wochen
Melbourne, Österreich Edrolo VollzeitClient Services & Implementation Specialist Who Are We? If you’re looking to make the move to a growing company making a real, positive difference in the world, a role in our Implementation Team might be for you! Edrolo is an Australian, venture-backed ed-tech startup with a mission to improve education. Our in-house content production, tech, sales, and...
-
Periodontist / Orthodontist| Melbourne, Australia
vor 4 Wochen
Melbourne, Österreich Independent Resourcing Consultancy Ltd VollzeitPeriodontist/Orthodontist | Melbourne Dental Specialists• Melbourne CBD• Busy and Consistent Appointment Schedule and Clinical Freedom• Well Established Specialist ReputationThe opportunityMelbourne Dental Specialists is a well-recognized and respected periodontal specialist practice comprising of 5 clinical treatment rooms with modern equipment which...
-
Periodontist / Orthodontist| Melbourne, Australia
vor 2 Monaten
Melbourne, Österreich Independent Resourcing Consultancy Ltd VollzeitPeriodontist/Orthodontist | Melbourne Dental Specialists• Melbourne CBD• Busy and Consistent Appointment Schedule and Clinical Freedom• Well Established Specialist ReputationThe opportunityMelbourne Dental Specialists is a well-recognized and respected periodontal specialist practice comprising of 5 clinical treatment rooms with modern equipment which...
-
Senior Product Designer
vor 3 Monaten
Melbourne, Österreich Culture Amp VollzeitJoin us on our mission to make a better world of work. Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge research,...
-
Pricing Manager
vor 1 Monat
Melbourne, Österreich AMP VollzeitJob DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...
-
Pricing Manager
vor 4 Wochen
Melbourne, Österreich AMP VollzeitJob DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...
-
Strategy Specialist
Vor 5 Tagen
Melbourne, Österreich Melbourne Royal ® VollzeitJob Category: Executive & Strategic ManagementAbout the organisation:Melbourne Royalis a member-based, not-for-profit organisation that was formed in 1848 and the purpose is to celebrate agriculture, cultivate events and strengthen communities.Our Vision is for Melbourne Royal to be globally recognised as a seal of excellence, highly valued for:Showcasing...
-
Strategy Specialist
Vor 5 Tagen
Melbourne, Österreich Melbourne Royal ® VollzeitJob Category: Executive & Strategic Management About the organisation: Melbourne Royal is a member-based, not-for-profit organisation that was formed in 1848 and the purpose is to celebrate agriculture, cultivate events and strengthen communities. Our Vision is for Melbourne Royal to be globally recognised as a seal of...
