![Uniting](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
vor 1 Monat
Customer Service Officer - Full time Fixed term contract to 30th May 2025 - Parramatta CBD as a base location
3 days working from the office and 2 days working from home
About Uniting
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We areimaginative, respectful, compassionate and bold.
Role purpose
Are you passionate about delivering outstanding customer service and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service Officer to join our team. In this role, you will facilitate and deliver exceptional customer service while coordinating enquiries and supporting administrative activities effectively.
As the Customer Service Officer, your responsibilities will include:
- Handling enquiries from potential and existing clients, their representatives, employees, and other service providers confidentially and promptly.
- Monitoring the organisation’s social media posts to ensure timely responses to queries and appropriate handling of content.
- Analysing, prioritising, and resolving issues where possible and escalating unresolved issues to the appropriate person.
- Identifying and escalating high-risk enquiries to suitably skilled team members.
- Complying with all relevant legislation, organisational policies, and procedures.
- Completing reports, correspondence, filing, and other administrative tasks as required.
- Participating in audits and continuous improvement activities to identify and reduce client incidents and unsafe work practices.
- Contributing to the generation of new ideas and identifying opportunities to improve work efficiency.
- Building and maintaining collaborative and positive relationships with all clients, colleagues, volunteers, and other professionals.
- Providing accurate information to internal and external clients, including timely follow-up on queries and complaints.
- Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
- Identifying client characteristics that require specialised communication assistance and resources.
- Modeling effective internal communications and collaborative working relationships with team members.
- Communicating effectively via various digital methods, including phone, email, video conferencing, and instant messaging.
- Contributing to a cohesive and harmonious team environment by respecting each other’s ideas, integrity, and abilities.
- Maintaining skills and knowledge related to the role through regular attendance at employee meetings and supervision/support meetings.
- Supporting new or less experienced employees by sharing knowledge and demonstrating high standards of work practices and ethics.
Qualifications
- No formal qualifications are required, however, the candidate we are seeking willhave excellent communication skills, the ability to relate to the caller and their enquiries in a professional, articulate and empathetic manner
Experience skills and attributes
- Typically, three or more years of experience in customer service or client relations.
- Excellent written and verbal communication skills.
- Organised, systematic, thorough, accurate, and disciplined.
- Experience in providing innovative ideas to solve problems.
- Skills in navigating a complex organisation, forging relationships, and managing through influence.
- Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
- Identifying client characteristics that require specialised communication assistance and resources.
- Modeling effective internal communications and collaborative working relationships with team members.
Even better
- Certificate III in Aged, Children’s, or Community Services.
- Knowledge of organisational values and service offerings.
- Previous experience in the Human Services Industry (Children, Ageing, or Health) is advantageous.
Join us and make a difference
If you are a motivated individual with a passion for customer service and a commitment to excellence, we encourage you to apply for the Customer Service Officer position at Uniting. Together, we can make a positive impact on the lives of those we serve.
To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link below
Customer Service Officer
What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport – Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.
How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
For all enquiries please contact Fabio Ioviero via email fioviero@uniting.org
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people. We also celebrate the diversity of ability, age, ethnicity, faith, sexual orientation, intersex variation, or gender identity and always welcome everyone exactly as they are.
#J-18808-LjbffrWir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Customer Service Officer
vor 20 Stunden
City of Canada Bay Council, Österreich Quay Appointments VollzeitCustomer Service Officer 3-Month ContractDrummoyne NSW$40.00p/h - $42.0p/h + superOur clientis dedicated to serving our community by providing exceptional services and support to residents. They strive for excellence in all aspects of governance and administration, ensuring that our citizens receive the highest standards of care and assistance.We are seeking...
-
Customer Service Coordinator
vor 21 Stunden
City of Parramatta Council, Österreich West Recruitment Pty Ltd VollzeitCall: 9689 8910 West Sector: Business Support Job Summary - Opposite train station or on-street parking- 9 am to 5 pm- $65,000 base + super Job Description Your new employerYour new employer is a building company that assesses and repairs damage to homes and structures. They are specialists in commercial building projects, building reinstatement,...
-
Customer Service Officer
vor 1 Monat
Brisbane City, Österreich Linfox VollzeitJob no: 755586 Work type: Full time Location: Acacia Ridge - QLD - Australia Applications close: 21 Jun 2024 11:55 PM E. Australia Standard Time Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in...
-
Customer Service Officer
vor 3 Wochen
Brisbane City, Österreich Linfox VollzeitJob no: 755586 Work type: Full time Location: Acacia Ridge - QLD - Australia Applications close: 21 Jun 2024 11:55 PM E. Australia Standard Time Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in...
-
Customer Service Officer
vor 21 Stunden
City Of Swan, Österreich Linfox VollzeitJob no: 755647 Work type: Full time Location: Hazelmere - WA - Australia Applications close: 12 Jul 2024 11:55 PM W. Australia Standard Time Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in...
-
Retail Customer Service Officer
vor 21 Stunden
City Of Gosnells, Österreich Australia Post VollzeitPress space or enter keys to toggle section visibility Name Retail Customer Service Officer Site / Location Maddington Post Office Ref # 12360308 Entity Australia Post Opening Date 19-Jun-2024 Suburb Maddington City Maddington State Western Australia Work Type Permanent Part Time Weekly Hours 25 Description & RequirementsPress space or...
-
Customer Service Officer
vor 1 Monat
Brisbane City, Österreich The State of Queensland VollzeitTransport and Main Roads (Organisation site ) CITEC; Transformation & Enabling Technologies; QG Customer & Digital Group; Brisbane City Are you an individual with strong customer focus who thrives on challenges and enjoys finding solutions? We are looking for a customer service officer to join our Information Brokerage team within CITEC Integration and...
-
Retail Customer Service Officer
vor 21 Stunden
City Of Cockburn, Österreich Australia Post VollzeitPress space or enter keys to toggle section visibility Name Retail Customer Service Officer Site / Location Bibra Lake Business Hub Ref # 12360227 Entity Australia Post Opening Date 17-Jun-2024 Suburb City State Western Australia Work Type Fixed Term Full Time Length of Assignment 12 months Description & RequirementsPress space or enter keys...
-
Customer Service Officer
vor 1 Monat
Brisbane City, Österreich Demant Polska VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: We have an exciting opportunity for an experienced, motivated individual with a passion for providing exceptional customer service, based in our Nundah - Brisbane.As the customer service...
-
Customer Service Officer
vor 3 Wochen
Brisbane City, Österreich Demant Polska VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: We have an exciting opportunity for an experienced, motivated individual with a passion for providing exceptional customer service, based in our Nundah - Brisbane.As the customer service...
-
Customer Service Officer
vor 3 Wochen
Brisbane City, Österreich ASSA ABLOY Sicherheitstechnik GmbH VollzeitUnlock an opportunity to work for ASSA ABLOY, we’re more than just locksAbout UsASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a...
-
Customer Service Officer
vor 4 Wochen
Brisbane City, Österreich Endeavour VollzeitPerfect role for a motivated Billing Officer who enjoys working in a fast-paced, customer-focused workplace.Flexible working environmentFun & Friendly Team Culture with Ongoing Support and TrainingEndeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible...
-
Customer Service Officer
vor 3 Wochen
Brisbane City, Österreich Endeavour VollzeitPerfect role for a motivated Billing Officer who enjoys working in a fast-paced, customer-focused workplace.Flexible working environmentFun & Friendly Team Culture with Ongoing Support and TrainingEndeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible...
-
Customer Service Officer
vor 21 Stunden
Wagga Wagga City Council, Österreich G&C Mutual Bank Limited VollzeitYour OrganisationCome and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future.Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our...
-
Customer Service Officer
vor 3 Wochen
Brisbane City, Österreich ASSA ABLOY Sicherheitstechnik GmbH VollzeitUnlock an opportunity to work for ASSA ABLOY, we’re more than just locksAbout UsASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a...
-
Retail Customer Service Officer
vor 20 Stunden
Inner West Council, Österreich Australia Post VollzeitPress space or enter keys to toggle section visibility Name Retail Customer Service Officer Site / Location Ref # 12360004 Entity Australia Post Opening Date 19-Jun-2024 Suburb City State Work Type Permanent Part Time Weekly Hours 25 Description & RequirementsPress space or enter keys to toggle section visibility Australia Post is delivering...
-
Customer Service Officer
vor 1 Woche
Brisbane City, Österreich Endeavour Foundation VollzeitPerfect role for a motivated Billing Officer who enjoys working in a fast-paced, customer-focused workplace.Flexible working environmentFun & Friendly Team Culture with Ongoing Support and TrainingEndeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible...
-
Customer Service Officer
vor 1 Monat
Brisbane City, Österreich Northline VollzeitOur people are more than our best asset. With 18 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success...
-
Customer Service Officer
vor 3 Wochen
Brisbane City, Österreich Northline VollzeitOur people are more than our best asset. With 18 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success...
-
Customer Service Officer
vor 2 Wochen
Brisbane City, Österreich Cleanaway VollzeitJoin Australia's leader in sustainable, total waste management solutions. Sorry, we can't provide additional information about this job right now. Join a dynamic team who are dedicated to delivering operational excellence and driving positive change in our communities. We are looking for an enthusiastic full time Administration Officer to join our...