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Customer Success Engineer

vor 3 Monaten

Sydney, Österreich Neara Vollzeit

To serve a broad spectrum of critical infrastructure sectors, providing infrastructure owners and their stakeholder ecosystems access to an integrated platform that enables smarter design, deeper and faster analysis, and real-world impact.

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Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

Neara is a cloud-based enterprise platform making the most complex analysis, design, and application accessible at every level of the infrastructure industry.

About the role

As our Customer Success Engineer for Neara, you will be responsible for providing our customers with expert consulting and advice and assisting the team in achieving our strategic targets and growth objectives globally. You will actively manage and grow relationships with new and existing clients at different seniority levels, and you will need to have extensive experience in the utility sector. Working closely with the product development team, you will also assist in testing new features prior to release, providing a high quality of technical support …

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What you'll be responsible for

Advocate for customers by providing feedback to internal teams on how to better meet customer needs

Relationship Building

Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

Customer Query Handling

Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

Skills you'll need

Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change

Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Problem solving

Identifies problems and develops logical solutions that address the problems

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